Total CFPB complaints
22
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 22 complaints
Wilson, Riley & Associates — Debt Collector Complaint Profile
CFPB complaint profile across 14 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Wilson, Riley & Associates
- Taking/threatening an illegal action
Taking/threatening an illegal action
7 complaints
- Communication tactics
Communication tactics
5 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
4 complaints
- False statements or representation
False statements or representation
3 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
F
Grade F · 51.5/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Wilson, Riley & Associates?
Wilson, Riley & Associates has accumulated 22 total CFPB complaints across 14 states, with 0 filed in the most recent 12 months against 22 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Taking/threatening an illegal action", narrowing to "Threatened arrest/jail if do not pay", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 45% timely-response rate against a 10% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 14 states, led by California with 5 and Texas with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.5/100 places Wilson, Riley & Associates in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
14
Distinct state filings
Timely response rate
45%
Within CFPB SLA window
Consumer disputes
10%
After company response
Reputation grade
F
51.5/100 composite
Response-quality profile
How Wilson, Riley & Associates performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 45.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 20.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 25.0%
Share of US states + territories with at least one filed complaint against this collector.
How does Wilson, Riley & Associates compare to its peers?
Wilson, Riley & Associ… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-05 2021-03
Top Consumer Issues
Taking/threatening an illegal action7 (%)
Communication tactics5 (%)
Cont'd attempts collect debt not owed4 (%)
False statements or representation3 (%)
Improper contact or sharing of info1 (%)
Most common issue: Taking/threatening an illegal action — Threatened arrest/jail if do not pay
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 5 |
| Communication tactics | Threatened to take legal action | 4 |
| Cont'd attempts collect debt not owed | Debt was paid | 2 |
| False statements or representation | Indicated committed crime not paying | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Taking/threatening an illegal action | Seized/Attempted to seize property | 1 |
| Improper contact or sharing of info | Contacted employer after asked not to | 1 |
| False statements or representation | Impersonated an attorney or official | 1 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
Where do complaints against Wilson, Riley & Associates come from?
The states where consumers have filed the most CFPB complaints against Wilson, Riley & Associates. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Wilson, Riley & Associates
Across 14 states with at least one filing
- California
California
5 complaints
- Texas
Texas
3 complaints
- Nebraska
Nebraska
2 complaints
- Ohio
Ohio
2 complaints
- Missouri 1
Missouri
1 complaints
- Florida 1
Florida
1 complaints
- Iowa 1
Iowa
1 complaints
- South Dakota 1
South Dakota
1 complaints
Frequently Asked Questions
What is the most common complaint against Wilson, Riley & Associates? ▼
The most common issue consumers report about Wilson, Riley & Associates is "Taking/threatening an illegal action", specifically "Threatened arrest/jail if do not pay". This is based on 22 complaints filed with the CFPB.
Are complaints against Wilson, Riley & Associates increasing or decreasing? ▼
Complaints against Wilson, Riley & Associates have been stable. The company received 0 complaints in the last 12 months.
What is Wilson, Riley & Associates's reputation grade? ▼
Wilson, Riley & Associates has a reputation grade of F (score: 51.5/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Wilson, Riley & Associates respond to consumer complaints? ▼
Wilson, Riley & Associates has a 45% timely response rate to CFPB complaints. Consumers disputed the company's response in 10% of cases.
In how many states does Wilson, Riley & Associates operate? ▼
Wilson, Riley & Associates has received CFPB complaints from consumers in 14 states, with the most complaints from California (5 complaints).
What can I do if Wilson, Riley & Associates is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Wilson, Riley & Associates violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |