Total CFPB complaints
371
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 371 complaints
Williams, Rush & Associates, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 39 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Williams, Rush & Associates, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
121 complaints
- Written notification about debt
Written notification about debt
72 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
54 complaints
- False statements or representation
False statements or representation
51 complaints
- Communication tactics 16
Communication tactics
16 complaints
F
Grade F · 37.3/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Williams, Rush & Associates, LLC?
Williams, Rush & Associates, LLC has accumulated 371 total CFPB complaints across 39 states, with 188 filed in the most recent 12 months against 183 historical complaints before that window. The trailing-12-month volume represents 50.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 36% timely-response rate against a 11% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 39 states, led by Texas with 97 and Florida with 72, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 37.3/100 places Williams, Rush & Associates, LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
188
50.7% of total history
Rising ↑
States active
39
Distinct state filings
Timely response rate
36%
Within CFPB SLA window
Consumer disputes
11%
After company response
Reputation grade
F
37.3/100 composite
Response-quality profile
How Williams, Rush & Associates, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 36.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 21.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 69.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Williams, Rush & Associates, LLC compare to its peers?
Williams, Rush & Assoc… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-03 2026-03
Top Consumer Issues
Attempts to collect debt not owed121 (%)
False statements or representation51 (%)
Written notification about debt72 (%)
Took or threatened to take negative or legal action54 (%)
Communication tactics16 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 74 |
| False statements or representation | Attempted to collect wrong amount | 51 |
| Written notification about debt | Didn't receive enough information to verify debt | 46 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 45 |
| Attempts to collect debt not owed | Debt was result of identity theft | 38 |
| Written notification about debt | Didn't receive notice of right to dispute | 26 |
| Communication tactics | Frequent or repeated calls | 10 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 9 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 9 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 6 |
Where do complaints against Williams, Rush & Associates, LLC come from?
The states where consumers have filed the most CFPB complaints against Williams, Rush & Associates, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Williams, Rush & Associates, LLC
Across 39 states with at least one filing
- Texas
Texas
97 complaints
- Florida
Florida
72 complaints
- Georgia 33
Georgia
33 complaints
- North Carolina 19
North Carolina
19 complaints
- Virginia 15
Virginia
15 complaints
- California 13
California
13 complaints
- Maryland 12
Maryland
12 complaints
- Arkansas 10
Arkansas
10 complaints
Frequently Asked Questions
What is the most common complaint against Williams, Rush & Associates, LLC? ▼
The most common issue consumers report about Williams, Rush & Associates, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 371 complaints filed with the CFPB.
Are complaints against Williams, Rush & Associates, LLC increasing or decreasing? ▼
Complaints against Williams, Rush & Associates, LLC are rising. The company received 188 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Williams, Rush & Associates, LLC's reputation grade? ▼
Williams, Rush & Associates, LLC has a reputation grade of F (score: 37.3/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Williams, Rush & Associates, LLC respond to consumer complaints? ▼
Williams, Rush & Associates, LLC has a 36% timely response rate to CFPB complaints. Consumers disputed the company's response in 11% of cases.
In how many states does Williams, Rush & Associates, LLC operate? ▼
Williams, Rush & Associates, LLC has received CFPB complaints from consumers in 39 states, with the most complaints from Texas (97 complaints).
What can I do if Williams, Rush & Associates, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Williams, Rush & Associates, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |