Total CFPB complaints
56
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 56 complaints
Williams, Alexander & Associates, Inc — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Williams, Alexander & Associates, Inc
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
11 complaints
- Written notification about debt
Written notification about debt
9 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
9 complaints
- False statements or representation
False statements or representation
6 complaints
- Took or threatened to take negative or legal action 4
Took or threatened to take negative or legal action
4 complaints
- Disclosure verification of debt 4
Disclosure verification of debt
4 complaints
D
Grade D · 57.1/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Williams, Alexander & Associates, Inc?
Williams, Alexander & Associates, Inc has accumulated 56 total CFPB complaints across 9 states, with 1 filed in the most recent 12 months against 55 historical complaints before that window. The trailing-12-month volume represents 1.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 96% timely-response rate against a 39% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by New Jersey with 43 and Florida with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.1/100 places Williams, Alexander & Associates, Inc in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
1.8% of total history
Rising ↑
States active
9
Distinct state filings
Timely response rate
96%
Within CFPB SLA window
Consumer disputes
39%
After company response
Reputation grade
D
57.1/100 composite
Response-quality profile
How Williams, Alexander & Associates, Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 96.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 78.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Williams, Alexander & Associates, Inc compare to its peers?
Williams, Alexander & … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-03 2026-02
Top Consumer Issues
Written notification about debt9 (%)
False statements or representation6 (%)
Cont'd attempts collect debt not owed11 (%)
Attempts to collect debt not owed9 (%)
Took or threatened to take negative or legal action4 (%)
Disclosure verification of debt4 (%)
Communication tactics2 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 9 |
| False statements or representation | Attempted to collect wrong amount | 6 |
| Cont'd attempts collect debt not owed | Debt is not mine | 6 |
| Attempts to collect debt not owed | Debt is not yours | 5 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 4 |
| Disclosure verification of debt | Not given enough info to verify debt | 4 |
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 2 |
| Communication tactics | Frequent or repeated calls | 2 |
Where do complaints against Williams, Alexander & Associates, Inc come from?
The states where consumers have filed the most CFPB complaints against Williams, Alexander & Associates, Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Williams, Alexander & Associates, Inc
Across 9 states with at least one filing
- New Jersey
New Jersey
43 complaints
- Florida 4
Florida
4 complaints
- Pennsylvania 3
Pennsylvania
3 complaints
- Washington 1
Washington
1 complaints
- Michigan 1
Michigan
1 complaints
- Kentucky 1
Kentucky
1 complaints
- Texas 1
Texas
1 complaints
- New York 1
New York
1 complaints
Frequently Asked Questions
What is the most common complaint against Williams, Alexander & Associates, Inc? ▼
The most common issue consumers report about Williams, Alexander & Associates, Inc is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 56 complaints filed with the CFPB.
Are complaints against Williams, Alexander & Associates, Inc increasing or decreasing? ▼
Complaints against Williams, Alexander & Associates, Inc are rising. The company received 1 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Williams, Alexander & Associates, Inc's reputation grade? ▼
Williams, Alexander & Associates, Inc has a reputation grade of D (score: 57.1/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Williams, Alexander & Associates, Inc respond to consumer complaints? ▼
Williams, Alexander & Associates, Inc has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 39% of cases.
In how many states does Williams, Alexander & Associates, Inc operate? ▼
Williams, Alexander & Associates, Inc has received CFPB complaints from consumers in 9 states, with the most complaints from New Jersey (43 complaints).
What can I do if Williams, Alexander & Associates, Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Williams, Alexander & Associates, Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |