Total CFPB complaints
32
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 32 complaints
WESTERN CONTROL SERVICES, INC. — Debt Collector Complaint Profile
CFPB complaint profile across 10 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about WESTERN CONTROL SERVICES, INC.
- Written notification about debt
Written notification about debt
8 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
6 complaints
- Disclosure verification of debt
Disclosure verification of debt
5 complaints
- Taking/threatening an illegal action 2
Taking/threatening an illegal action
2 complaints
- Attempts to collect debt not owed 2
Attempts to collect debt not owed
2 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
C
Grade C · 61.9/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about WESTERN CONTROL SERVICES, INC.?
WESTERN CONTROL SERVICES, INC. has accumulated 32 total CFPB complaints across 10 states, with 0 filed in the most recent 12 months against 32 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 97% timely-response rate against a 32% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 10 states, led by Colorado with 22 and California with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.9/100 places WESTERN CONTROL SERVICES, INC. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
10
Distinct state filings
Timely response rate
97%
Within CFPB SLA window
Consumer disputes
32%
After company response
Reputation grade
C
61.9/100 composite
Response-quality profile
How WESTERN CONTROL SERVICES, INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 96.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 63.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 17.9%
Share of US states + territories with at least one filed complaint against this collector.
How does WESTERN CONTROL SERVICES, INC. compare to its peers?
WESTERN CONTROL SERVIC… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-01 2019-02
Top Consumer Issues
Written notification about debt8 (%)
Cont'd attempts collect debt not owed6 (%)
Disclosure verification of debt5 (%)
Taking/threatening an illegal action2 (%)
Attempts to collect debt not owed2 (%)
Improper contact or sharing of info1 (%)
False statements or representation1 (%)
Communication tactics1 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 7 |
| Cont'd attempts collect debt not owed | Debt was paid | 6 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 2 |
| Disclosure verification of debt | Right to dispute notice not received | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Improper contact or sharing of info | Contacted me after I asked not to | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
Where do complaints against WESTERN CONTROL SERVICES, INC. come from?
The states where consumers have filed the most CFPB complaints against WESTERN CONTROL SERVICES, INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against WESTERN CONTROL SERVICES, INC.
Across 10 states with at least one filing
- Colorado
Colorado
22 complaints
- California 2
California
2 complaints
- Texas 1
Texas
1 complaints
- Wyoming 1
Wyoming
1 complaints
- Mississippi 1
Mississippi
1 complaints
- Washington 1
Washington
1 complaints
- Florida 1
Florida
1 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
Frequently Asked Questions
What is the most common complaint against WESTERN CONTROL SERVICES, INC.? ▼
The most common issue consumers report about WESTERN CONTROL SERVICES, INC. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 32 complaints filed with the CFPB.
Are complaints against WESTERN CONTROL SERVICES, INC. increasing or decreasing? ▼
Complaints against WESTERN CONTROL SERVICES, INC. have been stable. The company received 0 complaints in the last 12 months.
What is WESTERN CONTROL SERVICES, INC.'s reputation grade? ▼
WESTERN CONTROL SERVICES, INC. has a reputation grade of C (score: 61.9/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does WESTERN CONTROL SERVICES, INC. respond to consumer complaints? ▼
WESTERN CONTROL SERVICES, INC. has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 32% of cases.
In how many states does WESTERN CONTROL SERVICES, INC. operate? ▼
WESTERN CONTROL SERVICES, INC. has received CFPB complaints from consumers in 10 states, with the most complaints from Colorado (22 complaints).
What can I do if WESTERN CONTROL SERVICES, INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If WESTERN CONTROL SERVICES, INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |