Total CFPB complaints
10
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 10 complaints
Western Collection Bureau, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Western Collection Bureau, Inc.
- Communication tactics
Communication tactics
4 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
2 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
- False statements or representation 1
False statements or representation
1 complaints
B
Grade B · 74.9/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Western Collection Bureau, Inc.?
Western Collection Bureau, Inc. has accumulated 10 total CFPB complaints across 6 states, with 0 filed in the most recent 12 months against 10 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 90% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by Oregon with 3 and Texas with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 74.9/100 places Western Collection Bureau, Inc. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
6
Distinct state filings
Timely response rate
90%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
74.9/100 composite
Response-quality profile
How Western Collection Bureau, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 90.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Western Collection Bureau, Inc. compare to its peers?
Western Collection Bur… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-12 2021-08
Top Consumer Issues
Communication tactics4 (%)
Cont'd attempts collect debt not owed2 (%)
Improper contact or sharing of info2 (%)
Disclosure verification of debt1 (%)
False statements or representation1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Communication tactics | Threatened to take legal action | 2 |
| Improper contact or sharing of info | Contacted employer after asked not to | 2 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
| False statements or representation | Indicated committed crime not paying | 1 |
Where do complaints against Western Collection Bureau, Inc. come from?
The states where consumers have filed the most CFPB complaints against Western Collection Bureau, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Western Collection Bureau, Inc.
Across 6 states with at least one filing
- Oregon
Oregon
3 complaints
- Texas
Texas
2 complaints
- Connecticut
Connecticut
2 complaints
- Georgia 1
Georgia
1 complaints
- Maryland 1
Maryland
1 complaints
- Florida 1
Florida
1 complaints
Frequently Asked Questions
What is the most common complaint against Western Collection Bureau, Inc.? ▼
The most common issue consumers report about Western Collection Bureau, Inc. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 10 complaints filed with the CFPB.
Are complaints against Western Collection Bureau, Inc. increasing or decreasing? ▼
Complaints against Western Collection Bureau, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Western Collection Bureau, Inc.'s reputation grade? ▼
Western Collection Bureau, Inc. has a reputation grade of B (score: 74.9/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Western Collection Bureau, Inc. respond to consumer complaints? ▼
Western Collection Bureau, Inc. has a 90% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Western Collection Bureau, Inc. operate? ▼
Western Collection Bureau, Inc. has received CFPB complaints from consumers in 6 states, with the most complaints from Oregon (3 complaints).
What can I do if Western Collection Bureau, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Western Collection Bureau, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |