Total CFPB complaints
7,134
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 7,134 complaints
WELLS FARGO & COMPANY — Debt Collector Complaint Profile
CFPB complaint profile across 52 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about WELLS FARGO & COMPANY
- Attempts to collect debt not owed
Attempts to collect debt not owed
2,352 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
1,108 complaints
- Written notification about debt 825
Written notification about debt
825 complaints
- False statements or representation 456
False statements or representation
456 complaints
- Communication tactics 358
Communication tactics
358 complaints
- Disclosure verification of debt 238
Disclosure verification of debt
238 complaints
D
Grade D · 54.3/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about WELLS FARGO & COMPANY?
WELLS FARGO & COMPANY has accumulated 7,134 total CFPB complaints across 52 states, with 1,879 filed in the most recent 12 months against 5,255 historical complaints before that window. The trailing-12-month volume represents 26.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 97% timely-response rate against a 20% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 52 states, led by California with 1,220 and Florida with 809, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.3/100 places WELLS FARGO & COMPANY in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1,879
26.3% of total history
Rising ↑
States active
52
Distinct state filings
Timely response rate
97%
Within CFPB SLA window
Consumer disputes
20%
After company response
Reputation grade
D
54.3/100 composite
Response-quality profile
How WELLS FARGO & COMPANY performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 97.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 39.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 92.9%
Share of US states + territories with at least one filed complaint against this collector.
How does WELLS FARGO & COMPANY compare to its peers?
WELLS FARGO & COMPANY National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Took or threatened to take negative or legal action1,108 (%)
Attempts to collect debt not owed2,352 (%)
Written notification about debt825 (%)
False statements or representation456 (%)
Communication tactics358 (%)
Disclosure verification of debt238 (%)
Cont'd attempts collect debt not owed212 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1,108 |
| Attempts to collect debt not owed | Debt is not yours | 1,074 |
| Attempts to collect debt not owed | Debt was result of identity theft | 898 |
| Written notification about debt | Didn't receive enough information to verify debt | 621 |
| False statements or representation | Attempted to collect wrong amount | 456 |
| Attempts to collect debt not owed | Debt was paid | 380 |
| Communication tactics | Frequent or repeated calls | 358 |
| Disclosure verification of debt | Not given enough info to verify debt | 238 |
| Cont'd attempts collect debt not owed | Debt is not mine | 212 |
| Written notification about debt | Didn't receive notice of right to dispute | 204 |
Where do complaints against WELLS FARGO & COMPANY come from?
The states where consumers have filed the most CFPB complaints against WELLS FARGO & COMPANY. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against WELLS FARGO & COMPANY
Across 52 states with at least one filing
- California
California
1,220 complaints
- Florida
Florida
809 complaints
- Texas
Texas
731 complaints
- Georgia
Georgia
619 complaints
- Arizona 313
Arizona
313 complaints
- New York 285
New York
285 complaints
- North Carolina 277
North Carolina
277 complaints
- Pennsylvania 249
Pennsylvania
249 complaints
Frequently Asked Questions
What is the most common complaint against WELLS FARGO & COMPANY? ▼
The most common issue consumers report about WELLS FARGO & COMPANY is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 7,134 complaints filed with the CFPB.
Are complaints against WELLS FARGO & COMPANY increasing or decreasing? ▼
Complaints against WELLS FARGO & COMPANY are rising. The company received 1,879 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is WELLS FARGO & COMPANY's reputation grade? ▼
WELLS FARGO & COMPANY has a reputation grade of D (score: 54.3/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does WELLS FARGO & COMPANY respond to consumer complaints? ▼
WELLS FARGO & COMPANY has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.
In how many states does WELLS FARGO & COMPANY operate? ▼
WELLS FARGO & COMPANY has received CFPB complaints from consumers in 52 states, with the most complaints from California (1,220 complaints).
What can I do if WELLS FARGO & COMPANY is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If WELLS FARGO & COMPANY violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |