Total CFPB complaints
24
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 24 complaints
WEBSTER BANK, NATIONAL ASSOCIATION — Debt Collector Complaint Profile
CFPB complaint profile across 10 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about WEBSTER BANK, NATIONAL ASSOCIATION
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
11 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
5 complaints
- Communication tactics 2
Communication tactics
2 complaints
- Threatened to contact someone or share information improperly 2
Threatened to contact someone or share information improperly
2 complaints
- Written notification about debt 1
Written notification about debt
1 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
B
Grade B · 72.7/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about WEBSTER BANK, NATIONAL ASSOCIATION?
WEBSTER BANK, NATIONAL ASSOCIATION has accumulated 24 total CFPB complaints across 10 states, with 11 filed in the most recent 12 months against 13 historical complaints before that window. The trailing-12-month volume represents 45.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 10 states, led by New York with 6 and Connecticut with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 72.7/100 places WEBSTER BANK, NATIONAL ASSOCIATION in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
11
45.8% of total history
Rising ↑
States active
10
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
72.7/100 composite
Response-quality profile
How WEBSTER BANK, NATIONAL ASSOCIATION performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 17.9%
Share of US states + territories with at least one filed complaint against this collector.
How does WEBSTER BANK, NATIONAL ASSOCIATION compare to its peers?
WEBSTER BANK, NATIONAL… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-02 2026-03
Top Consumer Issues
Took or threatened to take negative or legal action11 (%)
Communication tactics2 (%)
Attempts to collect debt not owed5 (%)
Threatened to contact someone or share information improperly2 (%)
Written notification about debt1 (%)
Cont'd attempts collect debt not owed1 (%)
Taking/threatening an illegal action1 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 10 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Threatened to contact someone or share information improperly | Contacted you instead of your attorney | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 1 |
| Attempts to collect debt not owed | Debt was paid | 1 |
Where do complaints against WEBSTER BANK, NATIONAL ASSOCIATION come from?
The states where consumers have filed the most CFPB complaints against WEBSTER BANK, NATIONAL ASSOCIATION. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against WEBSTER BANK, NATIONAL ASSOCIATION
Across 10 states with at least one filing
- New York
New York
6 complaints
- Connecticut
Connecticut
4 complaints
- Florida
Florida
3 complaints
- Massachusetts
Massachusetts
3 complaints
- California
California
3 complaints
- Texas 1
Texas
1 complaints
- Rhode Island 1
Rhode Island
1 complaints
- Illinois 1
Illinois
1 complaints
Frequently Asked Questions
What is the most common complaint against WEBSTER BANK, NATIONAL ASSOCIATION? ▼
The most common issue consumers report about WEBSTER BANK, NATIONAL ASSOCIATION is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 24 complaints filed with the CFPB.
Are complaints against WEBSTER BANK, NATIONAL ASSOCIATION increasing or decreasing? ▼
Complaints against WEBSTER BANK, NATIONAL ASSOCIATION are rising. The company received 11 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is WEBSTER BANK, NATIONAL ASSOCIATION's reputation grade? ▼
WEBSTER BANK, NATIONAL ASSOCIATION has a reputation grade of B (score: 72.7/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does WEBSTER BANK, NATIONAL ASSOCIATION respond to consumer complaints? ▼
WEBSTER BANK, NATIONAL ASSOCIATION has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does WEBSTER BANK, NATIONAL ASSOCIATION operate? ▼
WEBSTER BANK, NATIONAL ASSOCIATION has received CFPB complaints from consumers in 10 states, with the most complaints from New York (6 complaints).
What can I do if WEBSTER BANK, NATIONAL ASSOCIATION is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If WEBSTER BANK, NATIONAL ASSOCIATION violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |