Total CFPB complaints
26
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 26 complaints
Webster Account Solutions LLC — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Webster Account Solutions LLC
- Communication tactics
Communication tactics
12 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
7 complaints
- Improper contact or sharing of info 3
Improper contact or sharing of info
3 complaints
- Cont'd attempts collect debt not owed 3
Cont'd attempts collect debt not owed
3 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
B
Grade B · 68.2/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Webster Account Solutions LLC?
Webster Account Solutions LLC has accumulated 26 total CFPB complaints across 13 states, with 0 filed in the most recent 12 months against 26 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Threatened to take legal action", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 15% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by Ohio with 4 and California with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 68.2/100 places Webster Account Solutions LLC in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
13
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
15%
After company response
Reputation grade
B
68.2/100 composite
Response-quality profile
How Webster Account Solutions LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 30.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Webster Account Solutions LLC compare to its peers?
Webster Account Soluti… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-11 2014-11
Top Consumer Issues
Communication tactics12 (%)
Taking/threatening an illegal action7 (%)
Improper contact or sharing of info3 (%)
Cont'd attempts collect debt not owed3 (%)
Disclosure verification of debt1 (%)
Most common issue: Communication tactics — Threatened to take legal action
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Threatened to take legal action | 11 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 5 |
| Improper contact or sharing of info | Talked to a third party about my debt | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 1 |
| Taking/threatening an illegal action | Sued where didn't live/sign for debt | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Improper contact or sharing of info | Contacted employer after asked not to | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
Where do complaints against Webster Account Solutions LLC come from?
The states where consumers have filed the most CFPB complaints against Webster Account Solutions LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Webster Account Solutions LLC
Across 13 states with at least one filing
- Ohio
Ohio
4 complaints
- California
California
3 complaints
- Massachusetts
Massachusetts
3 complaints
- North Carolina
North Carolina
3 complaints
- New Jersey
New Jersey
3 complaints
- South Carolina
South Carolina
2 complaints
- Texas
Texas
2 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
Frequently Asked Questions
What is the most common complaint against Webster Account Solutions LLC? ▼
The most common issue consumers report about Webster Account Solutions LLC is "Communication tactics", specifically "Threatened to take legal action". This is based on 26 complaints filed with the CFPB.
Are complaints against Webster Account Solutions LLC increasing or decreasing? ▼
Complaints against Webster Account Solutions LLC have been stable. The company received 0 complaints in the last 12 months.
What is Webster Account Solutions LLC's reputation grade? ▼
Webster Account Solutions LLC has a reputation grade of B (score: 68.2/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Webster Account Solutions LLC respond to consumer complaints? ▼
Webster Account Solutions LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.
In how many states does Webster Account Solutions LLC operate? ▼
Webster Account Solutions LLC has received CFPB complaints from consumers in 13 states, with the most complaints from Ohio (4 complaints).
What can I do if Webster Account Solutions LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Webster Account Solutions LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |