Total CFPB complaints
288
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 288 complaints
Webcollex, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 38 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Webcollex, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
92 complaints
- Written notification about debt
Written notification about debt
54 complaints
- Communication tactics
Communication tactics
40 complaints
- False statements or representation 16
False statements or representation
16 complaints
- Cont'd attempts collect debt not owed 13
Cont'd attempts collect debt not owed
13 complaints
- Disclosure verification of debt 10
Disclosure verification of debt
10 complaints
D
Grade D · 53.5/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Webcollex, LLC?
Webcollex, LLC has accumulated 288 total CFPB complaints across 38 states, with 10 filed in the most recent 12 months against 278 historical complaints before that window. The trailing-12-month volume represents 3.5% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 91% timely-response rate against a 25% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 38 states, led by Texas with 42 and California with 31, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 53.5/100 places Webcollex, LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
10
3.5% of total history
Rising ↑
States active
38
Distinct state filings
Timely response rate
91%
Within CFPB SLA window
Consumer disputes
25%
After company response
Reputation grade
D
53.5/100 composite
Response-quality profile
How Webcollex, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 91.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 50.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 67.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Webcollex, LLC compare to its peers?
Webcollex, LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-03 2026-01
Top Consumer Issues
Written notification about debt54 (%)
Attempts to collect debt not owed92 (%)
Communication tactics40 (%)
False statements or representation16 (%)
Cont'd attempts collect debt not owed13 (%)
Disclosure verification of debt10 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 44 |
| Attempts to collect debt not owed | Debt is not yours | 39 |
| Attempts to collect debt not owed | Debt was result of identity theft | 38 |
| Communication tactics | Frequent or repeated calls | 28 |
| False statements or representation | Attempted to collect wrong amount | 16 |
| Attempts to collect debt not owed | Debt was paid | 15 |
| Cont'd attempts collect debt not owed | Debt is not mine | 13 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 12 |
| Disclosure verification of debt | Not given enough info to verify debt | 10 |
| Written notification about debt | Didn't receive notice of right to dispute | 10 |
Where do complaints against Webcollex, LLC come from?
The states where consumers have filed the most CFPB complaints against Webcollex, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Webcollex, LLC
Across 38 states with at least one filing
- Texas
Texas
42 complaints
- California
California
31 complaints
- Florida
Florida
30 complaints
- Georgia
Georgia
18 complaints
- New York 14
New York
14 complaints
- Maryland 12
Maryland
12 complaints
- Pennsylvania 12
Pennsylvania
12 complaints
- Illinois 11
Illinois
11 complaints
Frequently Asked Questions
What is the most common complaint against Webcollex, LLC? ▼
The most common issue consumers report about Webcollex, LLC is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 288 complaints filed with the CFPB.
Are complaints against Webcollex, LLC increasing or decreasing? ▼
Complaints against Webcollex, LLC are rising. The company received 10 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Webcollex, LLC's reputation grade? ▼
Webcollex, LLC has a reputation grade of D (score: 53.5/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Webcollex, LLC respond to consumer complaints? ▼
Webcollex, LLC has a 91% timely response rate to CFPB complaints. Consumers disputed the company's response in 25% of cases.
In how many states does Webcollex, LLC operate? ▼
Webcollex, LLC has received CFPB complaints from consumers in 38 states, with the most complaints from Texas (42 complaints).
What can I do if Webcollex, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Webcollex, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |