Total CFPB complaints
186
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 186 complaints
Waterfall Revenue Group — Debt Collector Complaint Profile
CFPB complaint profile across 20 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Waterfall Revenue Group
- Attempts to collect debt not owed
Attempts to collect debt not owed
63 complaints
- Written notification about debt
Written notification about debt
40 complaints
- Cont'd attempts collect debt not owed 20
Cont'd attempts collect debt not owed
20 complaints
- False statements or representation 18
False statements or representation
18 complaints
- Disclosure verification of debt 9
Disclosure verification of debt
9 complaints
- Took or threatened to take negative or legal action 9
Took or threatened to take negative or legal action
9 complaints
F
Grade F · 45.9/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Waterfall Revenue Group?
Waterfall Revenue Group has accumulated 186 total CFPB complaints across 20 states, with 9 filed in the most recent 12 months against 177 historical complaints before that window. The trailing-12-month volume represents 4.8% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 75% timely-response rate against a 38% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 20 states, led by New Jersey with 77 and Delaware with 39, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 45.9/100 places Waterfall Revenue Group in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
9
4.8% of total history
Falling ↓
States active
20
Distinct state filings
Timely response rate
75%
Within CFPB SLA window
Consumer disputes
38%
After company response
Reputation grade
F
45.9/100 composite
Response-quality profile
How Waterfall Revenue Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 74.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 75.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 35.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Waterfall Revenue Group compare to its peers?
Waterfall Revenue Grou… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-01 2026-02
Top Consumer Issues
Attempts to collect debt not owed63 (%)
Written notification about debt40 (%)
False statements or representation18 (%)
Cont'd attempts collect debt not owed20 (%)
Disclosure verification of debt9 (%)
Took or threatened to take negative or legal action9 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 43 |
| Written notification about debt | Didn't receive enough information to verify debt | 30 |
| False statements or representation | Attempted to collect wrong amount | 18 |
| Cont'd attempts collect debt not owed | Debt is not mine | 12 |
| Attempts to collect debt not owed | Debt was result of identity theft | 10 |
| Attempts to collect debt not owed | Debt was paid | 10 |
| Written notification about debt | Didn't receive notice of right to dispute | 10 |
| Disclosure verification of debt | Not given enough info to verify debt | 9 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 9 |
| Cont'd attempts collect debt not owed | Debt was paid | 8 |
Where do complaints against Waterfall Revenue Group come from?
The states where consumers have filed the most CFPB complaints against Waterfall Revenue Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Waterfall Revenue Group
Across 20 states with at least one filing
- New Jersey
New Jersey
77 complaints
- Delaware
Delaware
39 complaints
- Florida 11
Florida
11 complaints
- Pennsylvania 10
Pennsylvania
10 complaints
- Maryland 6
Maryland
6 complaints
- Virginia 6
Virginia
6 complaints
- North Carolina 5
North Carolina
5 complaints
- New York 5
New York
5 complaints
Frequently Asked Questions
What is the most common complaint against Waterfall Revenue Group? ▼
The most common issue consumers report about Waterfall Revenue Group is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 186 complaints filed with the CFPB.
Are complaints against Waterfall Revenue Group increasing or decreasing? ▼
Complaints against Waterfall Revenue Group are falling. The company received 9 complaints in the last 12 months, showing improvement over prior periods.
What is Waterfall Revenue Group's reputation grade? ▼
Waterfall Revenue Group has a reputation grade of F (score: 45.9/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Waterfall Revenue Group respond to consumer complaints? ▼
Waterfall Revenue Group has a 75% timely response rate to CFPB complaints. Consumers disputed the company's response in 38% of cases.
In how many states does Waterfall Revenue Group operate? ▼
Waterfall Revenue Group has received CFPB complaints from consumers in 20 states, with the most complaints from New Jersey (77 complaints).
What can I do if Waterfall Revenue Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Waterfall Revenue Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |