Total CFPB complaints
9
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 9 complaints
VNU Group, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about VNU Group, LLC
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
6 complaints
- Written notification about debt 1
Written notification about debt
1 complaints
- Attempts to collect debt not owed 1
Attempts to collect debt not owed
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
B
Grade B · 71.6/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about VNU Group, LLC?
VNU Group, LLC has accumulated 9 total CFPB complaints across 5 states, with 2 filed in the most recent 12 months against 7 historical complaints before that window. The trailing-12-month volume represents 22.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 78% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by California with 4 and North Carolina with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 71.6/100 places VNU Group, LLC in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
22.2% of total history
Rising ↑
States active
5
Distinct state filings
Timely response rate
78%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
71.6/100 composite
Response-quality profile
How VNU Group, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 77.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does VNU Group, LLC compare to its peers?
VNU Group, LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-10 2026-01
Top Consumer Issues
Cont'd attempts collect debt not owed6 (%)
Written notification about debt1 (%)
Attempts to collect debt not owed1 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 4 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
Where do complaints against VNU Group, LLC come from?
The states where consumers have filed the most CFPB complaints against VNU Group, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against VNU Group, LLC
Across 5 states with at least one filing
- California
California
4 complaints
- North Carolina 1
North Carolina
1 complaints
- Iowa 1
Iowa
1 complaints
- Illinois 1
Illinois
1 complaints
- Texas 1
Texas
1 complaints
Frequently Asked Questions
What is the most common complaint against VNU Group, LLC? ▼
The most common issue consumers report about VNU Group, LLC is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 9 complaints filed with the CFPB.
Are complaints against VNU Group, LLC increasing or decreasing? ▼
Complaints against VNU Group, LLC are rising. The company received 2 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is VNU Group, LLC's reputation grade? ▼
VNU Group, LLC has a reputation grade of B (score: 71.6/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does VNU Group, LLC respond to consumer complaints? ▼
VNU Group, LLC has a 78% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does VNU Group, LLC operate? ▼
VNU Group, LLC has received CFPB complaints from consumers in 5 states, with the most complaints from California (4 complaints).
What can I do if VNU Group, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If VNU Group, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |