This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 197 complaints

Vital Solutions, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 38 states, reputation grade C.

Complaints by issue type

What consumers report about Vital Solutions, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 60.0/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Vital Solutions, Inc. ranks ahead of 42% of the 5,283 collectors PlainCollector grades - 58% keep a cleaner CFPB record, on 197 all-time complaints and a 93% timely-response rate.

42nd pct
reputation rank of 5,283 graded collectors
197
CFPB complaints, all-time
93%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Vital Solutions, Inc.?

Vital Solutions, Inc. has accumulated 197 total CFPB complaints across 38 states, with 0 filed in the most recent 12 months against 197 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine". The company posts a 93% timely-response rate against a 6% consumer-dispute-after-response rate.

Complaints have been recorded across 38 states, led by California with 26 and Florida with 23. Normalized against the full CFPB collector database, the reputation score of 60.0/100 places Vital Solutions, Inc. in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

197

mid-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

38

multi-region footprint

Timely response rate

93%

good band

Consumer disputes

6%

low (vertical avg ~19%)

Reputation grade

C

60.0/100 composite

How does Vital Solutions, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

60 42nd percentile higher than 42% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Vital Solutions, Inc. versus the debt-collection vertical average.

Timely response within SLA 93.4%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 6.3%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 67.9%

Share of US states + territories with at least one filed complaint against this collector.

How does Vital Solutions, Inc. compare to its peers?

How does Vital Solutions, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Vital Solutions, Inc. National average
Complaints (last 12 mo)lower is better
0
9
268
Timely-response ratehigher is better
93%
99%
91%
Consumer-dispute ratelower is better
6%
18%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2021-11 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Cont'd attempts collect debt not owed - 66
Communication tactics - 56
Attempts to collect debt not owed - 18
Improper contact or sharing of info - 15
Written notification about debt - 13
False statements or representation - 13
Disclosure verification of debt - 8
Took or threatened to take negative or legal action - 4
Taking/threatening an illegal action - 3
Threatened to contact someone or share information improperly - 1

Where do complaints against Vital Solutions, Inc. come from?

Vital Solutions, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Vital Solutions, Inc.

Across 38 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Vital Solutions, Inc. contacts you

A grade of C signals how Vital Solutions, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Vital Solutions, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Vital Solutions, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Vital Solutions, Inc.? ▼

The most common issue consumers report about Vital Solutions, Inc. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 197 complaints filed with the CFPB.

Are complaints against Vital Solutions, Inc. increasing or decreasing? ▼

Complaints against Vital Solutions, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Vital Solutions, Inc.'s reputation grade? ▼

Vital Solutions, Inc. has a reputation grade of C (score: 60.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Vital Solutions, Inc. respond to consumer complaints? ▼

Vital Solutions, Inc. has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 6% of cases.

In how many states does Vital Solutions, Inc. operate? ▼

Vital Solutions, Inc. has received CFPB complaints from consumers in 38 states, with the most complaints from California (26 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.