Total CFPB complaints
2
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 2 complaints
Van Horn Automotive Group, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 2 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Van Horn Automotive Group, Inc.
- Communication tactics
Communication tactics
1 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
1 complaints
F
Grade F · 44.8/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Van Horn Automotive Group, Inc.?
Van Horn Automotive Group, Inc. has accumulated 2 total CFPB complaints across 2 states, with 1 filed in the most recent 12 months against 1 historical complaints before that window. The trailing-12-month volume represents 50.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "You told them to stop contacting you, but they keep trying", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 2 states, led by Michigan with 1 and Wisconsin with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 44.8/100 places Van Horn Automotive Group, Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
50.0% of total history
Stable →
States active
2
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Reputation grade
F
44.8/100 composite
Response-quality profile
How Van Horn Automotive Group, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 3.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Van Horn Automotive Group, Inc. compare to its peers?
Van Horn Automotive Gr… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2025-03 2025-11
Top Consumer Issues
Communication tactics1 (%)
Attempts to collect debt not owed1 (%)
Most common issue: Communication tactics — You told them to stop contacting you, but they keep trying
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
Where do complaints against Van Horn Automotive Group, Inc. come from?
The states where consumers have filed the most CFPB complaints against Van Horn Automotive Group, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Van Horn Automotive Group, Inc.
Across 2 states with at least one filing
- Michigan
Michigan
1 complaints
- Wisconsin
Wisconsin
1 complaints
Frequently Asked Questions
What is the most common complaint against Van Horn Automotive Group, Inc.? ▼
The most common issue consumers report about Van Horn Automotive Group, Inc. is "Communication tactics", specifically "You told them to stop contacting you, but they keep trying". This is based on 2 complaints filed with the CFPB.
Are complaints against Van Horn Automotive Group, Inc. increasing or decreasing? ▼
Complaints against Van Horn Automotive Group, Inc. have been stable. The company received 1 complaints in the last 12 months.
What is Van Horn Automotive Group, Inc.'s reputation grade? ▼
Van Horn Automotive Group, Inc. has a reputation grade of F (score: 44.8/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Van Horn Automotive Group, Inc. respond to consumer complaints? ▼
Van Horn Automotive Group, Inc. has a 0% timely response rate to CFPB complaints.
In how many states does Van Horn Automotive Group, Inc. operate? ▼
Van Horn Automotive Group, Inc. has received CFPB complaints from consumers in 2 states, with the most complaints from Michigan (1 complaints).
What can I do if Van Horn Automotive Group, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Van Horn Automotive Group, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |