Total CFPB complaints
8
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 8 complaints
VALLEY NATIONAL BANCORP — Debt Collector Complaint Profile
CFPB complaint profile across 7 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about VALLEY NATIONAL BANCORP
- Attempts to collect debt not owed
Attempts to collect debt not owed
4 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- Communication tactics 1
Communication tactics
1 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
F
Grade F · 50.9/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about VALLEY NATIONAL BANCORP?
VALLEY NATIONAL BANCORP has accumulated 8 total CFPB complaints across 7 states, with 1 filed in the most recent 12 months against 7 historical complaints before that window. The trailing-12-month volume represents 12.5% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 88% timely-response rate against a 100% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 7 states, led by New York with 2 and Louisiana with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 50.9/100 places VALLEY NATIONAL BANCORP in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
12.5% of total history
Falling ↓
States active
7
Distinct state filings
Timely response rate
88%
Within CFPB SLA window
Consumer disputes
100%
After company response
Reputation grade
F
50.9/100 composite
Response-quality profile
How VALLEY NATIONAL BANCORP performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 87.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 100.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 12.5%
Share of US states + territories with at least one filed complaint against this collector.
How does VALLEY NATIONAL BANCORP compare to its peers?
VALLEY NATIONAL BANCOR… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-09 2026-02
Top Consumer Issues
Attempts to collect debt not owed4 (%)
Took or threatened to take negative or legal action1 (%)
Communication tactics1 (%)
False statements or representation1 (%)
Disclosure verification of debt1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Attempts to collect debt not owed | Debt was result of identity theft | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
Where do complaints against VALLEY NATIONAL BANCORP come from?
The states where consumers have filed the most CFPB complaints against VALLEY NATIONAL BANCORP. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against VALLEY NATIONAL BANCORP
Across 7 states with at least one filing
- New York
New York
2 complaints
- Louisiana
Louisiana
1 complaints
- Georgia
Georgia
1 complaints
- New Jersey
New Jersey
1 complaints
- Alabama
Alabama
1 complaints
- Florida
Florida
1 complaints
- Hawaii
Hawaii
1 complaints
Frequently Asked Questions
What is the most common complaint against VALLEY NATIONAL BANCORP? ▼
The most common issue consumers report about VALLEY NATIONAL BANCORP is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 8 complaints filed with the CFPB.
Are complaints against VALLEY NATIONAL BANCORP increasing or decreasing? ▼
Complaints against VALLEY NATIONAL BANCORP are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is VALLEY NATIONAL BANCORP's reputation grade? ▼
VALLEY NATIONAL BANCORP has a reputation grade of F (score: 50.9/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does VALLEY NATIONAL BANCORP respond to consumer complaints? ▼
VALLEY NATIONAL BANCORP has a 88% timely response rate to CFPB complaints. Consumers disputed the company's response in 100% of cases.
In how many states does VALLEY NATIONAL BANCORP operate? ▼
VALLEY NATIONAL BANCORP has received CFPB complaints from consumers in 7 states, with the most complaints from New York (2 complaints).
What can I do if VALLEY NATIONAL BANCORP is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If VALLEY NATIONAL BANCORP violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |