What is the most common complaint against Valley National Bancorp?

The most common issue consumers report about Valley National Bancorp is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 9 complaints filed with the CFPB.

Are complaints against Valley National Bancorp increasing or decreasing?

Complaints against Valley National Bancorp have been stable. The company received 2 complaints in the last 12 months.

What is Valley National Bancorp's reputation grade?

Valley National Bancorp has a reputation grade of F (score: 45.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Valley National Bancorp respond to consumer complaints?

Valley National Bancorp has a 88% timely response rate to CFPB complaints. Consumers disputed the company's response in 100% of cases.

In how many states does Valley National Bancorp operate?

Valley National Bancorp has received CFPB complaints from consumers in 8 states, with the most complaints from New York (2 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Valley National Bancorp - Debt Collector Complaint Profile

CFPB complaint profile across 8 states, reputation grade F.

Compiled by PlainCollector

Attempts to collect debt not owed

4
Took or threatened to take negative or legal action

2
False statements or representation

1
Communication tactics

1
Disclosure verification of debt

1

Data updated September 2026

CFPB complaint disposition

CCDB record valley-national-bancorp Valley National Bancorp

Grade F · 9 CFPB filings · 88% timely · lead issue: Attempts to collect debt not owed · vol #2661 · compose #4542

VOL 9
GRADE F
12MO 2
STATES 8
TIMELY 88%
DISPUTE 100%
ISSUE Attempts to collect debt n…
RANK #2,661
COMPOSE #4,542

Volume peers

Nearest volume peer: 1st Results Billings & Collections, Inc. (9 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Valley National Bancorp's 9 CFPB complaints sit next to 1st Results Billings & Collections, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

New York is the plurality state for Valley National Bancorp (22.2%)

The 2021-08 spike coincides with a 1,881-place gap between volume rank #2,661 and composite #4,542. Corpus placement method.

Plurality state: New York 22.2%; Mid-band (15–30%) · 8 states with ≥1 filing
Spike month: 2021-08 50.0%; 1 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #2,661 volume; #4,542 composite; Cleanest-composite ladder is 1,881 places worse than volume

How does Valley National Bancorp compare to its peers?

How does VALLEY NATIONAL BANCORP compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

VALLEY NATIONAL BANCOR… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

88%

100%

91%

Consumer-dispute ratelower is better

100%

50%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2021-08 2022-10

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	4
Took or threatened to take negative or legal action	2
False statements or representation	1
Communication tactics	1
Disclosure verification of debt	1

Where do complaints against Valley National Bancorp come from?

Valley National Bancorp's own per-state count, not a national baseline.

New York

2
Alabama

1
California

1
Florida

1
Georgia

1
Hawaii

1
Louisiana

1
New Jersey

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Valley National Bancorp: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 9.

4 peers

Know your rights before responding to Valley National Bancorp: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.