Total CFPB complaints
128
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 128 complaints
USI Solutions Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 38 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about USI Solutions Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
60 complaints
- Communication tactics 17
Communication tactics
17 complaints
- Cont'd attempts collect debt not owed 12
Cont'd attempts collect debt not owed
12 complaints
- Written notification about debt 10
Written notification about debt
10 complaints
- Took or threatened to take negative or legal action 5
Took or threatened to take negative or legal action
5 complaints
- False statements or representation 4
False statements or representation
4 complaints
C
Grade C · 62.9/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about USI Solutions Inc.?
USI Solutions Inc. has accumulated 128 total CFPB complaints across 38 states, with 1 filed in the most recent 12 months against 127 historical complaints before that window. The trailing-12-month volume represents 0.8% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 97% timely-response rate against a 5% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 38 states, led by Texas with 15 and New York with 13, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 62.9/100 places USI Solutions Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
0.8% of total history
Stable →
States active
38
Distinct state filings
Timely response rate
97%
Within CFPB SLA window
Consumer disputes
5%
After company response
Reputation grade
C
62.9/100 composite
Response-quality profile
How USI Solutions Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 96.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 9.5%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 67.9%
Share of US states + territories with at least one filed complaint against this collector.
How does USI Solutions Inc. compare to its peers?
USI Solutions Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-07 2025-11
Top Consumer Issues
Attempts to collect debt not owed60 (%)
Written notification about debt10 (%)
Communication tactics17 (%)
Cont'd attempts collect debt not owed12 (%)
Took or threatened to take negative or legal action5 (%)
False statements or representation4 (%)
Most common issue: Attempts to collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was paid | 28 |
| Attempts to collect debt not owed | Debt is not yours | 28 |
| Written notification about debt | Didn't receive enough information to verify debt | 10 |
| Communication tactics | Frequent or repeated calls | 9 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 8 |
| Cont'd attempts collect debt not owed | Debt was paid | 7 |
| Cont'd attempts collect debt not owed | Debt is not mine | 5 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 5 |
| Attempts to collect debt not owed | Debt was result of identity theft | 4 |
| False statements or representation | Attempted to collect wrong amount | 4 |
Where do complaints against USI Solutions Inc. come from?
The states where consumers have filed the most CFPB complaints against USI Solutions Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against USI Solutions Inc.
Across 38 states with at least one filing
- Texas
Texas
15 complaints
- New York
New York
13 complaints
- California
California
12 complaints
- Pennsylvania
Pennsylvania
8 complaints
- Virginia
Virginia
8 complaints
- New Jersey
New Jersey
7 complaints
- Florida
Florida
6 complaints
- Illinois 5
Illinois
5 complaints
Frequently Asked Questions
What is the most common complaint against USI Solutions Inc.? ▼
The most common issue consumers report about USI Solutions Inc. is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 128 complaints filed with the CFPB.
Are complaints against USI Solutions Inc. increasing or decreasing? ▼
Complaints against USI Solutions Inc. have been stable. The company received 1 complaints in the last 12 months.
What is USI Solutions Inc.'s reputation grade? ▼
USI Solutions Inc. has a reputation grade of C (score: 62.9/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does USI Solutions Inc. respond to consumer complaints? ▼
USI Solutions Inc. has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 5% of cases.
In how many states does USI Solutions Inc. operate? ▼
USI Solutions Inc. has received CFPB complaints from consumers in 38 states, with the most complaints from Texas (15 complaints).
What can I do if USI Solutions Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If USI Solutions Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |