Total CFPB complaints
360
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 360 complaints
U.S. Collections West, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 32 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about U.S. Collections West, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
94 complaints
- False statements or representation
False statements or representation
72 complaints
- Written notification about debt
Written notification about debt
46 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
38 complaints
- Cont'd attempts collect debt not owed 29
Cont'd attempts collect debt not owed
29 complaints
- Disclosure verification of debt 8
Disclosure verification of debt
8 complaints
D
Grade D · 53.1/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about U.S. Collections West, Inc.?
U.S. Collections West, Inc. has accumulated 360 total CFPB complaints across 32 states, with 65 filed in the most recent 12 months against 295 historical complaints before that window. The trailing-12-month volume represents 18.1% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 34% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 32 states, led by Arizona with 248 and California with 26, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 53.1/100 places U.S. Collections West, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
65
18.1% of total history
Rising ↑
States active
32
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
34%
After company response
Reputation grade
D
53.1/100 composite
Response-quality profile
How U.S. Collections West, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 97.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 67.5%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 57.1%
Share of US states + territories with at least one filed complaint against this collector.
How does U.S. Collections West, Inc. compare to its peers?
U.S. Collections West,… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-03 2026-03
Top Consumer Issues
False statements or representation72 (%)
Attempts to collect debt not owed94 (%)
Took or threatened to take negative or legal action38 (%)
Written notification about debt46 (%)
Cont'd attempts collect debt not owed29 (%)
Disclosure verification of debt8 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 72 |
| Attempts to collect debt not owed | Debt is not yours | 50 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 38 |
| Written notification about debt | Didn't receive enough information to verify debt | 30 |
| Attempts to collect debt not owed | Debt was result of identity theft | 23 |
| Attempts to collect debt not owed | Debt was paid | 21 |
| Cont'd attempts collect debt not owed | Debt is not mine | 18 |
| Written notification about debt | Didn't receive notice of right to dispute | 16 |
| Cont'd attempts collect debt not owed | Debt was paid | 11 |
| Disclosure verification of debt | Right to dispute notice not received | 8 |
Where do complaints against U.S. Collections West, Inc. come from?
The states where consumers have filed the most CFPB complaints against U.S. Collections West, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against U.S. Collections West, Inc.
Across 32 states with at least one filing
- Arizona
Arizona
248 complaints
- California 26
California
26 complaints
- Illinois 10
Illinois
10 complaints
- Texas 8
Texas
8 complaints
- Nevada 7
Nevada
7 complaints
- Michigan 5
Michigan
5 complaints
- Florida 5
Florida
5 complaints
- New Mexico 5
New Mexico
5 complaints
Frequently Asked Questions
What is the most common complaint against U.S. Collections West, Inc.? ▼
The most common issue consumers report about U.S. Collections West, Inc. is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 360 complaints filed with the CFPB.
Are complaints against U.S. Collections West, Inc. increasing or decreasing? ▼
Complaints against U.S. Collections West, Inc. are rising. The company received 65 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is U.S. Collections West, Inc.'s reputation grade? ▼
U.S. Collections West, Inc. has a reputation grade of D (score: 53.1/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does U.S. Collections West, Inc. respond to consumer complaints? ▼
U.S. Collections West, Inc. has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 34% of cases.
In how many states does U.S. Collections West, Inc. operate? ▼
U.S. Collections West, Inc. has received CFPB complaints from consumers in 32 states, with the most complaints from Arizona (248 complaints).
What can I do if U.S. Collections West, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If U.S. Collections West, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |