Total CFPB complaints
77
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 77 complaints
United Student Aid (USA) Funds — Debt Collector Complaint Profile
CFPB complaint profile across 25 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about United Student Aid (USA) Funds
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
22 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
11 complaints
- Disclosure verification of debt 8
Disclosure verification of debt
8 complaints
- False statements or representation 7
False statements or representation
7 complaints
- Improper contact or sharing of info 4
Improper contact or sharing of info
4 complaints
- Communication tactics 4
Communication tactics
4 complaints
C
Grade C · 63.0/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about United Student Aid (USA) Funds?
United Student Aid (USA) Funds has accumulated 77 total CFPB complaints across 25 states, with 0 filed in the most recent 12 months against 77 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 15% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 25 states, led by Florida with 10 and California with 9, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 63.0/100 places United Student Aid (USA) Funds in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
25
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
15%
After company response
Reputation grade
C
63.0/100 composite
Response-quality profile
How United Student Aid (USA) Funds performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 30.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 44.6%
Share of US states + territories with at least one filed complaint against this collector.
How does United Student Aid (USA) Funds compare to its peers?
United Student Aid (US… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-06 2018-11
Top Consumer Issues
Cont'd attempts collect debt not owed22 (%)
Disclosure verification of debt8 (%)
False statements or representation7 (%)
Attempts to collect debt not owed11 (%)
Improper contact or sharing of info4 (%)
Communication tactics4 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 13 |
| Disclosure verification of debt | Not given enough info to verify debt | 8 |
| False statements or representation | Attempted to collect wrong amount | 7 |
| Cont'd attempts collect debt not owed | Debt was paid | 5 |
| Attempts to collect debt not owed | Debt was paid | 5 |
| Improper contact or sharing of info | Talked to a third party about my debt | 4 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 4 |
| Communication tactics | Frequent or repeated calls | 4 |
| Attempts to collect debt not owed | Debt is not yours | 3 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 3 |
Where do complaints against United Student Aid (USA) Funds come from?
The states where consumers have filed the most CFPB complaints against United Student Aid (USA) Funds. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against United Student Aid (USA) Funds
Across 25 states with at least one filing
- Florida
Florida
10 complaints
- California
California
9 complaints
- Texas
Texas
6 complaints
- Georgia
Georgia
5 complaints
- New York
New York
4 complaints
- Arizona
Arizona
4 complaints
- New Jersey
New Jersey
4 complaints
- Michigan
Michigan
4 complaints
Frequently Asked Questions
What is the most common complaint against United Student Aid (USA) Funds? ▼
The most common issue consumers report about United Student Aid (USA) Funds is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 77 complaints filed with the CFPB.
Are complaints against United Student Aid (USA) Funds increasing or decreasing? ▼
Complaints against United Student Aid (USA) Funds have been stable. The company received 0 complaints in the last 12 months.
What is United Student Aid (USA) Funds's reputation grade? ▼
United Student Aid (USA) Funds has a reputation grade of C (score: 63.0/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does United Student Aid (USA) Funds respond to consumer complaints? ▼
United Student Aid (USA) Funds has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.
In how many states does United Student Aid (USA) Funds operate? ▼
United Student Aid (USA) Funds has received CFPB complaints from consumers in 25 states, with the most complaints from Florida (10 complaints).
What can I do if United Student Aid (USA) Funds is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If United Student Aid (USA) Funds violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |