Total CFPB complaints
57
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 57 complaints
United Recovery Group, LLC (Closed) — Debt Collector Complaint Profile
CFPB complaint profile across 24 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about United Recovery Group, LLC (Closed)
- Communication tactics
Communication tactics
22 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
11 complaints
- Cont'd attempts collect debt not owed 7
Cont'd attempts collect debt not owed
7 complaints
- False statements or representation 6
False statements or representation
6 complaints
- Improper contact or sharing of info 4
Improper contact or sharing of info
4 complaints
C
Grade C · 62.2/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about United Recovery Group, LLC (Closed)?
United Recovery Group, LLC (Closed) has accumulated 57 total CFPB complaints across 24 states, with 0 filed in the most recent 12 months against 57 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Threatened to take legal action", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 21% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 24 states, led by California with 9 and Florida with 7, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 62.2/100 places United Recovery Group, LLC (Closed) in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
24
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
21%
After company response
Reputation grade
C
62.2/100 composite
Response-quality profile
How United Recovery Group, LLC (Closed) performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 42.1%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 42.9%
Share of US states + territories with at least one filed complaint against this collector.
How does United Recovery Group, LLC (Closed) compare to its peers?
United Recovery Group,… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-10 2015-06
Top Consumer Issues
Communication tactics22 (%)
Taking/threatening an illegal action11 (%)
Cont'd attempts collect debt not owed7 (%)
False statements or representation6 (%)
Improper contact or sharing of info4 (%)
Most common issue: Communication tactics — Threatened to take legal action
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Threatened to take legal action | 13 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 9 |
| Communication tactics | Frequent or repeated calls | 9 |
| Cont'd attempts collect debt not owed | Debt is not mine | 4 |
| False statements or representation | Impersonated an attorney or official | 4 |
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
| Improper contact or sharing of info | Contacted employer after asked not to | 2 |
| Improper contact or sharing of info | Talked to a third party about my debt | 2 |
| False statements or representation | Indicated committed crime not paying | 2 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 2 |
Where do complaints against United Recovery Group, LLC (Closed) come from?
The states where consumers have filed the most CFPB complaints against United Recovery Group, LLC (Closed). Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against United Recovery Group, LLC (Closed)
Across 24 states with at least one filing
- California
California
9 complaints
- Florida
Florida
7 complaints
- Illinois
Illinois
5 complaints
- Texas
Texas
5 complaints
- North Carolina
North Carolina
4 complaints
- Pennsylvania 3
Pennsylvania
3 complaints
- Michigan 3
Michigan
3 complaints
- Tennessee 2
Tennessee
2 complaints
Frequently Asked Questions
What is the most common complaint against United Recovery Group, LLC (Closed)? ▼
The most common issue consumers report about United Recovery Group, LLC (Closed) is "Communication tactics", specifically "Threatened to take legal action". This is based on 57 complaints filed with the CFPB.
Are complaints against United Recovery Group, LLC (Closed) increasing or decreasing? ▼
Complaints against United Recovery Group, LLC (Closed) have been stable. The company received 0 complaints in the last 12 months.
What is United Recovery Group, LLC (Closed)'s reputation grade? ▼
United Recovery Group, LLC (Closed) has a reputation grade of C (score: 62.2/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does United Recovery Group, LLC (Closed) respond to consumer complaints? ▼
United Recovery Group, LLC (Closed) has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 21% of cases.
In how many states does United Recovery Group, LLC (Closed) operate? ▼
United Recovery Group, LLC (Closed) has received CFPB complaints from consumers in 24 states, with the most complaints from California (9 complaints).
What can I do if United Recovery Group, LLC (Closed) is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If United Recovery Group, LLC (Closed) violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |