Total CFPB complaints
15
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 15 complaints
United Group Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 7 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about United Group Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
4 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
2 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Communication tactics 1
Communication tactics
1 complaints
B
Grade B · 75.7/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about United Group Inc.?
United Group Inc. has accumulated 15 total CFPB complaints across 7 states, with 3 filed in the most recent 12 months against 12 historical complaints before that window. The trailing-12-month volume represents 20.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 7 states, led by Oregon with 7 and California with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 75.7/100 places United Group Inc. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
3
20.0% of total history
Rising ↑
States active
7
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
75.7/100 composite
Response-quality profile
How United Group Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 12.5%
Share of US states + territories with at least one filed complaint against this collector.
How does United Group Inc. compare to its peers?
United Group Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-05 2026-03
Top Consumer Issues
Attempts to collect debt not owed4 (%)
Cont'd attempts collect debt not owed2 (%)
Taking/threatening an illegal action1 (%)
Took or threatened to take negative or legal action2 (%)
False statements or representation1 (%)
Communication tactics1 (%)
Improper contact or sharing of info1 (%)
Written notification about debt1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
| Improper contact or sharing of info | Talked to a third party about my debt | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
Where do complaints against United Group Inc. come from?
The states where consumers have filed the most CFPB complaints against United Group Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against United Group Inc.
Across 7 states with at least one filing
- Oregon
Oregon
7 complaints
- California 2
California
2 complaints
- Washington 2
Washington
2 complaints
- Kansas 1
Kansas
1 complaints
- Nevada 1
Nevada
1 complaints
- Michigan 1
Michigan
1 complaints
- Mississippi 1
Mississippi
1 complaints
Frequently Asked Questions
What is the most common complaint against United Group Inc.? ▼
The most common issue consumers report about United Group Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 15 complaints filed with the CFPB.
Are complaints against United Group Inc. increasing or decreasing? ▼
Complaints against United Group Inc. are rising. The company received 3 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is United Group Inc.'s reputation grade? ▼
United Group Inc. has a reputation grade of B (score: 75.7/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does United Group Inc. respond to consumer complaints? ▼
United Group Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does United Group Inc. operate? ▼
United Group Inc. has received CFPB complaints from consumers in 7 states, with the most complaints from Oregon (7 complaints).
What can I do if United Group Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If United Group Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |