Total CFPB complaints
166
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 166 complaints
United Consumers Inc — Debt Collector Complaint Profile
CFPB complaint profile across 12 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about United Consumers Inc
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
49 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
32 complaints
- Written notification about debt
Written notification about debt
20 complaints
- False statements or representation 14
False statements or representation
14 complaints
- Disclosure verification of debt 14
Disclosure verification of debt
14 complaints
- Communication tactics 7
Communication tactics
7 complaints
C
Grade C · 62.3/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about United Consumers Inc?
United Consumers Inc has accumulated 166 total CFPB complaints across 12 states, with 0 filed in the most recent 12 months against 166 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 99% timely-response rate against a 8% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 12 states, led by Virginia with 76 and Maryland with 55, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 62.3/100 places United Consumers Inc in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
12
Distinct state filings
Timely response rate
99%
Within CFPB SLA window
Consumer disputes
8%
After company response
Reputation grade
C
62.3/100 composite
Response-quality profile
How United Consumers Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 15.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 21.4%
Share of US states + territories with at least one filed complaint against this collector.
How does United Consumers Inc compare to its peers?
United Consumers Inc National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-06 2021-04
Top Consumer Issues
Cont'd attempts collect debt not owed49 (%)
Attempts to collect debt not owed32 (%)
Written notification about debt20 (%)
False statements or representation14 (%)
Disclosure verification of debt14 (%)
Communication tactics7 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 27 |
| Cont'd attempts collect debt not owed | Debt was paid | 22 |
| Attempts to collect debt not owed | Debt is not yours | 21 |
| Written notification about debt | Didn't receive enough information to verify debt | 15 |
| False statements or representation | Attempted to collect wrong amount | 14 |
| Attempts to collect debt not owed | Debt was paid | 11 |
| Disclosure verification of debt | Not given enough info to verify debt | 9 |
| Communication tactics | Frequent or repeated calls | 7 |
| Written notification about debt | Didn't receive notice of right to dispute | 5 |
| Disclosure verification of debt | Right to dispute notice not received | 5 |
Where do complaints against United Consumers Inc come from?
The states where consumers have filed the most CFPB complaints against United Consumers Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against United Consumers Inc
Across 12 states with at least one filing
- Virginia
Virginia
76 complaints
- Maryland
Maryland
55 complaints
- District of Columbia 9
District of Columbia
9 complaints
- North Carolina 8
North Carolina
8 complaints
- Florida 5
Florida
5 complaints
- California 4
California
4 complaints
- New York 2
New York
2 complaints
- Georgia 1
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against United Consumers Inc? ▼
The most common issue consumers report about United Consumers Inc is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 166 complaints filed with the CFPB.
Are complaints against United Consumers Inc increasing or decreasing? ▼
Complaints against United Consumers Inc have been stable. The company received 0 complaints in the last 12 months.
What is United Consumers Inc's reputation grade? ▼
United Consumers Inc has a reputation grade of C (score: 62.3/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does United Consumers Inc respond to consumer complaints? ▼
United Consumers Inc has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.
In how many states does United Consumers Inc operate? ▼
United Consumers Inc has received CFPB complaints from consumers in 12 states, with the most complaints from Virginia (76 complaints).
What can I do if United Consumers Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If United Consumers Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |