Total CFPB complaints
26
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 26 complaints
Unisa, Inc — Debt Collector Complaint Profile
CFPB complaint profile across 10 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Unisa, Inc
- Attempts to collect debt not owed
Attempts to collect debt not owed
14 complaints
- Written notification about debt
Written notification about debt
6 complaints
- Took or threatened to take negative or legal action 4
Took or threatened to take negative or legal action
4 complaints
- Electronic communications 2
Electronic communications
2 complaints
D
Grade D · 58.2/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Unisa, Inc?
Unisa, Inc has accumulated 26 total CFPB complaints across 10 states, with 13 filed in the most recent 12 months against 13 historical complaints before that window. The trailing-12-month volume represents 50.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 96% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 10 states, led by California with 5 and Illinois with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.2/100 places Unisa, Inc in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
13
50.0% of total history
Rising ↑
States active
10
Distinct state filings
Timely response rate
96%
Within CFPB SLA window
Reputation grade
D
58.2/100 composite
Response-quality profile
How Unisa, Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 96.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 17.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Unisa, Inc compare to its peers?
Unisa, Inc National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-02 2026-02
Top Consumer Issues
Attempts to collect debt not owed14 (%)
Written notification about debt6 (%)
Took or threatened to take negative or legal action4 (%)
Electronic communications2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 9 |
| Written notification about debt | Didn't receive enough information to verify debt | 5 |
| Attempts to collect debt not owed | Debt was result of identity theft | 3 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 3 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Electronic communications | Frequent or repeated messages | 2 |
| Took or threatened to take negative or legal action | Collected or attempted to collect exempt funds | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
Where do complaints against Unisa, Inc come from?
The states where consumers have filed the most CFPB complaints against Unisa, Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Unisa, Inc
Across 10 states with at least one filing
- California
California
5 complaints
- Illinois
Illinois
5 complaints
- Texas
Texas
4 complaints
- Virginia
Virginia
3 complaints
- New York
New York
2 complaints
- Georgia
Georgia
2 complaints
- Ohio
Ohio
2 complaints
- Alabama 1
Alabama
1 complaints
Frequently Asked Questions
What is the most common complaint against Unisa, Inc? ▼
The most common issue consumers report about Unisa, Inc is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 26 complaints filed with the CFPB.
Are complaints against Unisa, Inc increasing or decreasing? ▼
Complaints against Unisa, Inc are rising. The company received 13 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Unisa, Inc's reputation grade? ▼
Unisa, Inc has a reputation grade of D (score: 58.2/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Unisa, Inc respond to consumer complaints? ▼
Unisa, Inc has a 96% timely response rate to CFPB complaints.
In how many states does Unisa, Inc operate? ▼
Unisa, Inc has received CFPB complaints from consumers in 10 states, with the most complaints from California (5 complaints).
What can I do if Unisa, Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Unisa, Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |