This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 22 complaints

Umpqua Holdings Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 10 states, reputation grade B.

Complaints by issue type

What consumers report about Umpqua Holdings Corporation

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

B

Grade B · 67.1/100 composite

This collector has a good complaint record with relatively few complaints and responsive customer service.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of B: Umpqua Holdings Corporation ranks ahead of 63% of the 5,283 collectors PlainCollector grades - 37% keep a cleaner CFPB record, on 22 all-time complaints and a 100% timely-response rate.

63rd pct
reputation rank of 5,283 graded collectors
22
CFPB complaints, all-time
100%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Umpqua Holdings Corporation?

Umpqua Holdings Corporation has accumulated 22 total CFPB complaints across 10 states, with 0 filed in the most recent 12 months against 22 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount". The company posts a 100% timely-response rate against a 25% consumer-dispute-after-response rate.

Complaints have been recorded across 10 states, led by California with 6 and Washington with 3. Normalized against the full CFPB collector database, the reputation score of 67.1/100 places Umpqua Holdings Corporation in grade band B.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

22

low-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

10

regional footprint

Timely response rate

100%

excellent band

Consumer disputes

25%

elevated (vertical avg ~19%)

Reputation grade

B

67.1/100 composite

How does Umpqua Holdings Corporation's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

67 63rd percentile higher than 63% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Umpqua Holdings Corporation versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 25.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 17.9%

Share of US states + territories with at least one filed complaint against this collector.

How does Umpqua Holdings Corporation compare to its peers?

How does UMPQUA HOLDINGS CORPORATION compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
UMPQUA HOLDINGS CORPOR… National average
Complaints (last 12 mo)lower is better
0
7
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
25%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2017-10 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
False statements or representation - 6
Attempts to collect debt not owed - 4
Written notification about debt - 4
Took or threatened to take negative or legal action - 2
Communication tactics - 2
Cont'd attempts collect debt not owed - 2
Disclosure verification of debt - 1
Threatened to contact someone or share information improperly - 1

Where do complaints against Umpqua Holdings Corporation come from?

Umpqua Holdings Corporation's own per-state count, not a national baseline.

Top states by complaints against Umpqua Holdings Corporation

Across 10 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Umpqua Holdings Corporation contacts you

A grade of B signals how Umpqua Holdings Corporation's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Umpqua Holdings Corporation and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Umpqua Holdings Corporation ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Umpqua Holdings Corporation? ▼

The most common issue consumers report about Umpqua Holdings Corporation is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 22 complaints filed with the CFPB.

Are complaints against Umpqua Holdings Corporation increasing or decreasing? ▼

Complaints against Umpqua Holdings Corporation are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Umpqua Holdings Corporation's reputation grade? ▼

Umpqua Holdings Corporation has a reputation grade of B (score: 67.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Umpqua Holdings Corporation respond to consumer complaints? ▼

Umpqua Holdings Corporation has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 25% of cases.

In how many states does Umpqua Holdings Corporation operate? ▼

Umpqua Holdings Corporation has received CFPB complaints from consumers in 10 states, with the most complaints from California (6 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.