Total CFPB complaints
204
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 204 complaints
Turning Point Solutions LLC — Debt Collector Complaint Profile
CFPB complaint profile across 41 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Turning Point Solutions LLC
- Communication tactics
Communication tactics
56 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
40 complaints
- Taking/threatening an illegal action 13
Taking/threatening an illegal action
13 complaints
- Attempts to collect debt not owed 12
Attempts to collect debt not owed
12 complaints
- Threatened to contact someone or share information improperly 8
Threatened to contact someone or share information improperly
8 complaints
- Disclosure verification of debt 7
Disclosure verification of debt
7 complaints
C
Grade C · 61.5/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Turning Point Solutions LLC?
Turning Point Solutions LLC has accumulated 204 total CFPB complaints across 41 states, with 8 filed in the most recent 12 months against 196 historical complaints before that window. The trailing-12-month volume represents 3.9% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 8% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 41 states, led by California with 25 and Texas with 20, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.5/100 places Turning Point Solutions LLC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
8
3.9% of total history
Stable →
States active
41
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
8%
After company response
Reputation grade
C
61.5/100 composite
Response-quality profile
How Turning Point Solutions LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 16.9%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 73.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Turning Point Solutions LLC compare to its peers?
Turning Point Solution… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2022-12 2026-02
Top Consumer Issues
Communication tactics56 (%)
Cont'd attempts collect debt not owed40 (%)
Taking/threatening an illegal action13 (%)
Attempts to collect debt not owed12 (%)
Threatened to contact someone or share information improperly8 (%)
Disclosure verification of debt7 (%)
Written notification about debt6 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 30 |
| Cont'd attempts collect debt not owed | Debt is not mine | 20 |
| Cont'd attempts collect debt not owed | Debt was paid | 20 |
| Communication tactics | Threatened to take legal action | 18 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 13 |
| Attempts to collect debt not owed | Debt is not yours | 12 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 8 |
| Communication tactics | Used obscene, profane, or other abusive language | 8 |
| Disclosure verification of debt | Not given enough info to verify debt | 7 |
| Written notification about debt | Didn't receive enough information to verify debt | 6 |
Where do complaints against Turning Point Solutions LLC come from?
The states where consumers have filed the most CFPB complaints against Turning Point Solutions LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Turning Point Solutions LLC
Across 41 states with at least one filing
- California
California
25 complaints
- Texas
Texas
20 complaints
- Florida
Florida
12 complaints
- Tennessee
Tennessee
11 complaints
- Michigan
Michigan
10 complaints
- Ohio 8
Ohio
8 complaints
- Georgia 8
Georgia
8 complaints
- North Carolina 8
North Carolina
8 complaints
Frequently Asked Questions
What is the most common complaint against Turning Point Solutions LLC? ▼
The most common issue consumers report about Turning Point Solutions LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 204 complaints filed with the CFPB.
Are complaints against Turning Point Solutions LLC increasing or decreasing? ▼
Complaints against Turning Point Solutions LLC have been stable. The company received 8 complaints in the last 12 months.
What is Turning Point Solutions LLC's reputation grade? ▼
Turning Point Solutions LLC has a reputation grade of C (score: 61.5/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Turning Point Solutions LLC respond to consumer complaints? ▼
Turning Point Solutions LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.
In how many states does Turning Point Solutions LLC operate? ▼
Turning Point Solutions LLC has received CFPB complaints from consumers in 41 states, with the most complaints from California (25 complaints).
What can I do if Turning Point Solutions LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Turning Point Solutions LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |