This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 208 complaints

Turning Point Solutions LLC - Debt Collector Complaint Profile

CFPB complaint profile across 41 states, reputation grade C.

Complaints by issue type

What consumers report about Turning Point Solutions LLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 61.5/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Turning Point Solutions LLC ranks ahead of 48% of the 5,283 collectors PlainCollector grades - 52% keep a cleaner CFPB record, on 208 all-time complaints and a 100% timely-response rate.

48th pct
reputation rank of 5,283 graded collectors
208
CFPB complaints, all-time
100%
answered inside the CFPB window
11
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Turning Point Solutions LLC?

Turning Point Solutions LLC has accumulated 208 total CFPB complaints across 41 states, with 11 filed in the most recent 12 months against 197 historical complaints before that window. The trailing-12-month volume represents 5.3% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls". The company posts a 100% timely-response rate against a 8% consumer-dispute-after-response rate.

Complaints have been recorded across 41 states, led by California with 25 and Texas with 20. Normalized against the full CFPB collector database, the reputation score of 61.5/100 places Turning Point Solutions LLC in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

208

mid-volume (CCDB)

Last 12 months

11

5.3% of all-time complaints

Falling ↓

States active

41

multi-region footprint

Timely response rate

100%

excellent band

Consumer disputes

8%

low (vertical avg ~19%)

Reputation grade

C

61.5/100 composite

How does Turning Point Solutions LLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

61 48th percentile higher than 48% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Turning Point Solutions LLC versus the debt-collection vertical average.

Timely response within SLA 99.5%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 8.5%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 73.2%

Share of US states + territories with at least one filed complaint against this collector.

How does Turning Point Solutions LLC compare to its peers?

How does Turning Point Solutions LLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Turning Point Solution… National average
Complaints (last 12 mo)lower is better
11
17
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
8%
50%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2018-01 2019-05

Issue Detail Breakdown

Issue Sub-Issue Complaints
Communication tactics - 65
Cont'd attempts collect debt not owed - 41
Attempts to collect debt not owed - 19
Taking/threatening an illegal action - 19
False statements or representation - 13
Threatened to contact someone or share information improperly - 12
Written notification about debt - 11
Improper contact or sharing of info - 11
Disclosure verification of debt - 8
Took or threatened to take negative or legal action - 6

Where do complaints against Turning Point Solutions LLC come from?

Turning Point Solutions LLC's own per-state count, not a national baseline.

Top states by complaints against Turning Point Solutions LLC

Across 41 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Turning Point Solutions LLC contacts you

A grade of C signals how Turning Point Solutions LLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Turning Point Solutions LLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Turning Point Solutions LLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Turning Point Solutions LLC? ▼

The most common issue consumers report about Turning Point Solutions LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 208 complaints filed with the CFPB.

Are complaints against Turning Point Solutions LLC increasing or decreasing? ▼

Complaints against Turning Point Solutions LLC are falling. The company received 11 complaints in the last 12 months, showing improvement over prior periods.

What is Turning Point Solutions LLC's reputation grade? ▼

Turning Point Solutions LLC has a reputation grade of C (score: 61.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Turning Point Solutions LLC respond to consumer complaints? ▼

Turning Point Solutions LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.

In how many states does Turning Point Solutions LLC operate? ▼

Turning Point Solutions LLC has received CFPB complaints from consumers in 41 states, with the most complaints from California (25 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.