Total CFPB complaints
16
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 16 complaints
Turnbull Law Group — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Turnbull Law Group
- Didn't provide services promised
Didn't provide services promised
11 complaints
- Charged upfront or unexpected fees 3
Charged upfront or unexpected fees
3 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- Problem with customer service 1
Problem with customer service
1 complaints
C
Grade C · 62.7/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Turnbull Law Group?
Turnbull Law Group has accumulated 16 total CFPB complaints across 6 states, with 12 filed in the most recent 12 months against 4 historical complaints before that window. The trailing-12-month volume represents 75.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Didn't provide services promised", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by New Jersey with 7 and Georgia with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 62.7/100 places Turnbull Law Group in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
12
75.0% of total history
Rising ↑
States active
6
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
C
62.7/100 composite
Response-quality profile
How Turnbull Law Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Turnbull Law Group compare to its peers?
Turnbull Law Group National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-06 2026-02
Top Consumer Issues
Didn't provide services promised11 (%)
Charged upfront or unexpected fees3 (%)
Took or threatened to take negative or legal action1 (%)
Problem with customer service1 (%)
Most common issue: Didn't provide services promised
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Didn't provide services promised | — | 11 |
| Charged upfront or unexpected fees | — | 3 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 1 |
| Problem with customer service | — | 1 |
Where do complaints against Turnbull Law Group come from?
The states where consumers have filed the most CFPB complaints against Turnbull Law Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Turnbull Law Group
Across 6 states with at least one filing
- New Jersey
New Jersey
7 complaints
- Georgia
Georgia
3 complaints
- Connecticut 2
Connecticut
2 complaints
- Virginia 2
Virginia
2 complaints
- Maryland 1
Maryland
1 complaints
- Illinois 1
Illinois
1 complaints
Frequently Asked Questions
What is the most common complaint against Turnbull Law Group? ▼
The most common issue consumers report about Turnbull Law Group is "Didn't provide services promised". This is based on 16 complaints filed with the CFPB.
Are complaints against Turnbull Law Group increasing or decreasing? ▼
Complaints against Turnbull Law Group are rising. The company received 12 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Turnbull Law Group's reputation grade? ▼
Turnbull Law Group has a reputation grade of C (score: 62.7/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Turnbull Law Group respond to consumer complaints? ▼
Turnbull Law Group has a 100% timely response rate to CFPB complaints.
In how many states does Turnbull Law Group operate? ▼
Turnbull Law Group has received CFPB complaints from consumers in 6 states, with the most complaints from New Jersey (7 complaints).
What can I do if Turnbull Law Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Turnbull Law Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |