Total CFPB complaints
35
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 35 complaints
TRUSTMARK CORPORATION — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about TRUSTMARK CORPORATION
- Attempts to collect debt not owed
Attempts to collect debt not owed
11 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
7 complaints
- Communication tactics 3
Communication tactics
3 complaints
- Confusing or missing disclosures 2
Confusing or missing disclosures
2 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
B
Grade B · 66.0/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about TRUSTMARK CORPORATION?
TRUSTMARK CORPORATION has accumulated 35 total CFPB complaints across 13 states, with 15 filed in the most recent 12 months against 20 historical complaints before that window. The trailing-12-month volume represents 42.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 18% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by Mississippi with 18 and California with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 66.0/100 places TRUSTMARK CORPORATION in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
15
42.9% of total history
Rising ↑
States active
13
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
18%
After company response
Reputation grade
B
66.0/100 composite
Response-quality profile
How TRUSTMARK CORPORATION performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 36.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does TRUSTMARK CORPORATION compare to its peers?
TRUSTMARK CORPORATION National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-10 2026-03
Top Consumer Issues
Attempts to collect debt not owed11 (%)
Communication tactics3 (%)
Took or threatened to take negative or legal action7 (%)
Confusing or missing disclosures2 (%)
Written notification about debt2 (%)
Taking/threatening an illegal action1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 8 |
| Communication tactics | Threatened to take legal action | 3 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 3 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Confusing or missing disclosures | — | 2 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 1 |
Where do complaints against TRUSTMARK CORPORATION come from?
The states where consumers have filed the most CFPB complaints against TRUSTMARK CORPORATION. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against TRUSTMARK CORPORATION
Across 13 states with at least one filing
- Mississippi
Mississippi
18 complaints
- California 2
California
2 complaints
- North Carolina 2
North Carolina
2 complaints
- New York 2
New York
2 complaints
- Texas 2
Texas
2 complaints
- Georgia 2
Georgia
2 complaints
- Tennessee 1
Tennessee
1 complaints
- Kentucky 1
Kentucky
1 complaints
Frequently Asked Questions
What is the most common complaint against TRUSTMARK CORPORATION? ▼
The most common issue consumers report about TRUSTMARK CORPORATION is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 35 complaints filed with the CFPB.
Are complaints against TRUSTMARK CORPORATION increasing or decreasing? ▼
Complaints against TRUSTMARK CORPORATION are rising. The company received 15 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is TRUSTMARK CORPORATION's reputation grade? ▼
TRUSTMARK CORPORATION has a reputation grade of B (score: 66.0/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does TRUSTMARK CORPORATION respond to consumer complaints? ▼
TRUSTMARK CORPORATION has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.
In how many states does TRUSTMARK CORPORATION operate? ▼
TRUSTMARK CORPORATION has received CFPB complaints from consumers in 13 states, with the most complaints from Mississippi (18 complaints).
What can I do if TRUSTMARK CORPORATION is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If TRUSTMARK CORPORATION violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |