Total CFPB complaints
10
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 10 complaints
Trustly, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 8 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Trustly, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
8 complaints
- Electronic communications 2
Electronic communications
2 complaints
B
Grade B · 65.6/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Trustly, Inc.?
Trustly, Inc. has accumulated 10 total CFPB complaints across 8 states, with 9 filed in the most recent 12 months against 1 historical complaints before that window. The trailing-12-month volume represents 90.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 8 states, led by New Jersey with 2 and Florida with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 65.6/100 places Trustly, Inc. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
9
90.0% of total history
Rising ↑
States active
8
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
B
65.6/100 composite
Response-quality profile
How Trustly, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 14.3%
Share of US states + territories with at least one filed complaint against this collector.
How does Trustly, Inc. compare to its peers?
Trustly, Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2025-01 2026-02
Top Consumer Issues
Attempts to collect debt not owed8 (%)
Electronic communications2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 4 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Electronic communications | Frequent or repeated messages | 1 |
| Electronic communications | You told them to stop contacting you, but they keep trying | 1 |
Where do complaints against Trustly, Inc. come from?
The states where consumers have filed the most CFPB complaints against Trustly, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Trustly, Inc.
Across 8 states with at least one filing
- New Jersey
New Jersey
2 complaints
- Florida
Florida
2 complaints
- New York
New York
1 complaints
- Pennsylvania
Pennsylvania
1 complaints
- Michigan
Michigan
1 complaints
- Iowa
Iowa
1 complaints
- Illinois
Illinois
1 complaints
- Maryland
Maryland
1 complaints
Frequently Asked Questions
What is the most common complaint against Trustly, Inc.? ▼
The most common issue consumers report about Trustly, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 10 complaints filed with the CFPB.
Are complaints against Trustly, Inc. increasing or decreasing? ▼
Complaints against Trustly, Inc. are rising. The company received 9 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Trustly, Inc.'s reputation grade? ▼
Trustly, Inc. has a reputation grade of B (score: 65.6/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Trustly, Inc. respond to consumer complaints? ▼
Trustly, Inc. has a 100% timely response rate to CFPB complaints.
In how many states does Trustly, Inc. operate? ▼
Trustly, Inc. has received CFPB complaints from consumers in 8 states, with the most complaints from New Jersey (2 complaints).
What can I do if Trustly, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Trustly, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |