Total CFPB complaints
7
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 7 complaints
TRUEBILL, INC — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about TRUEBILL, INC
- Didn't provide services promised
Didn't provide services promised
2 complaints
- Charged upfront or unexpected fees
Charged upfront or unexpected fees
2 complaints
- Confusing or misleading advertising or marketing
Confusing or misleading advertising or marketing
1 complaints
- False statements or representation
False statements or representation
1 complaints
- Unauthorized withdrawals or charges
Unauthorized withdrawals or charges
1 complaints
B
Grade B · 68.7/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about TRUEBILL, INC?
TRUEBILL, INC has accumulated 7 total CFPB complaints across 6 states, with 5 filed in the most recent 12 months against 2 historical complaints before that window. The trailing-12-month volume represents 71.4% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Didn't provide services promised", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by Florida with 2 and Michigan with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 68.7/100 places TRUEBILL, INC in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
5
71.4% of total history
Rising ↑
States active
6
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
B
68.7/100 composite
Response-quality profile
How TRUEBILL, INC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does TRUEBILL, INC compare to its peers?
TRUEBILL, INC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-04 2026-03
Top Consumer Issues
Didn't provide services promised2 (%)
Charged upfront or unexpected fees2 (%)
Confusing or misleading advertising or marketing1 (%)
False statements or representation1 (%)
Unauthorized withdrawals or charges1 (%)
Most common issue: Didn't provide services promised
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Didn't provide services promised | — | 2 |
| Charged upfront or unexpected fees | — | 2 |
| Confusing or misleading advertising or marketing | — | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Unauthorized withdrawals or charges | — | 1 |
Where do complaints against TRUEBILL, INC come from?
The states where consumers have filed the most CFPB complaints against TRUEBILL, INC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against TRUEBILL, INC
Across 6 states with at least one filing
- Florida
Florida
2 complaints
- Michigan
Michigan
1 complaints
- Ohio
Ohio
1 complaints
- Washington
Washington
1 complaints
- Indiana
Indiana
1 complaints
- Massachusetts
Massachusetts
1 complaints
Frequently Asked Questions
What is the most common complaint against TRUEBILL, INC? ▼
The most common issue consumers report about TRUEBILL, INC is "Didn't provide services promised". This is based on 7 complaints filed with the CFPB.
Are complaints against TRUEBILL, INC increasing or decreasing? ▼
Complaints against TRUEBILL, INC are rising. The company received 5 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is TRUEBILL, INC's reputation grade? ▼
TRUEBILL, INC has a reputation grade of B (score: 68.7/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does TRUEBILL, INC respond to consumer complaints? ▼
TRUEBILL, INC has a 100% timely response rate to CFPB complaints.
In how many states does TRUEBILL, INC operate? ▼
TRUEBILL, INC has received CFPB complaints from consumers in 6 states, with the most complaints from Florida (2 complaints).
What can I do if TRUEBILL, INC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If TRUEBILL, INC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |