Total CFPB complaints
95
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 95 complaints
Trojan Professional Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 19 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Trojan Professional Services, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
30 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
21 complaints
- Written notification about debt
Written notification about debt
15 complaints
- Disclosure verification of debt
Disclosure verification of debt
13 complaints
- False statements or representation 5
False statements or representation
5 complaints
C
Grade C · 61.5/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Trojan Professional Services, Inc.?
Trojan Professional Services, Inc. has accumulated 95 total CFPB complaints across 19 states, with 0 filed in the most recent 12 months against 95 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 18% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 19 states, led by California with 29 and New Jersey with 18, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.5/100 places Trojan Professional Services, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
19
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
18%
After company response
Reputation grade
C
61.5/100 composite
Response-quality profile
How Trojan Professional Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 35.9%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 33.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Trojan Professional Services, Inc. compare to its peers?
Trojan Professional Se… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-12 2024-02
Top Consumer Issues
Attempts to collect debt not owed30 (%)
Written notification about debt15 (%)
Cont'd attempts collect debt not owed21 (%)
Disclosure verification of debt13 (%)
False statements or representation5 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 17 |
| Written notification about debt | Didn't receive enough information to verify debt | 12 |
| Cont'd attempts collect debt not owed | Debt is not mine | 11 |
| Cont'd attempts collect debt not owed | Debt was paid | 10 |
| Disclosure verification of debt | Not given enough info to verify debt | 10 |
| Attempts to collect debt not owed | Debt was paid | 9 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Attempts to collect debt not owed | Debt was result of identity theft | 4 |
| Written notification about debt | Didn't receive notice of right to dispute | 3 |
| Disclosure verification of debt | Right to dispute notice not received | 3 |
Where do complaints against Trojan Professional Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against Trojan Professional Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Trojan Professional Services, Inc.
Across 19 states with at least one filing
- California
California
29 complaints
- New Jersey
New Jersey
18 complaints
- Maryland 8
Maryland
8 complaints
- Georgia 7
Georgia
7 complaints
- Virginia 6
Virginia
6 complaints
- Pennsylvania 5
Pennsylvania
5 complaints
- Hawaii 3
Hawaii
3 complaints
- New Hampshire 3
New Hampshire
3 complaints
Frequently Asked Questions
What is the most common complaint against Trojan Professional Services, Inc.? ▼
The most common issue consumers report about Trojan Professional Services, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 95 complaints filed with the CFPB.
Are complaints against Trojan Professional Services, Inc. increasing or decreasing? ▼
Complaints against Trojan Professional Services, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Trojan Professional Services, Inc.'s reputation grade? ▼
Trojan Professional Services, Inc. has a reputation grade of C (score: 61.5/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Trojan Professional Services, Inc. respond to consumer complaints? ▼
Trojan Professional Services, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.
In how many states does Trojan Professional Services, Inc. operate? ▼
Trojan Professional Services, Inc. has received CFPB complaints from consumers in 19 states, with the most complaints from California (29 complaints).
What can I do if Trojan Professional Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Trojan Professional Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |