Total CFPB complaints
24
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 24 complaints
Total Customer Service, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 12 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Total Customer Service, Inc.
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
13 complaints
- Disclosure verification of debt 3
Disclosure verification of debt
3 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- Attempts to collect debt not owed 2
Attempts to collect debt not owed
2 complaints
- Took or threatened to take negative or legal action 2
Took or threatened to take negative or legal action
2 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
B
Grade B · 69.6/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Total Customer Service, Inc.?
Total Customer Service, Inc. has accumulated 24 total CFPB complaints across 12 states, with 1 filed in the most recent 12 months against 23 historical complaints before that window. The trailing-12-month volume represents 4.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 92% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 12 states, led by California with 7 and Florida with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 69.6/100 places Total Customer Service, Inc. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
4.2% of total history
Rising ↑
States active
12
Distinct state filings
Timely response rate
92%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
69.6/100 composite
Response-quality profile
How Total Customer Service, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 91.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 21.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Total Customer Service, Inc. compare to its peers?
Total Customer Service… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-09 2025-07
Top Consumer Issues
Cont'd attempts collect debt not owed13 (%)
Disclosure verification of debt3 (%)
Written notification about debt2 (%)
Attempts to collect debt not owed2 (%)
Took or threatened to take negative or legal action2 (%)
Taking/threatening an illegal action1 (%)
False statements or representation1 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 12 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| Taking/threatening an illegal action | Attempted to/Collected exempt funds | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
Where do complaints against Total Customer Service, Inc. come from?
The states where consumers have filed the most CFPB complaints against Total Customer Service, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Total Customer Service, Inc.
Across 12 states with at least one filing
- California
California
7 complaints
- Florida
Florida
3 complaints
- Louisiana 2
Louisiana
2 complaints
- Washington 2
Washington
2 complaints
- New Jersey 2
New Jersey
2 complaints
- New York 2
New York
2 complaints
- Minnesota 1
Minnesota
1 complaints
- South Carolina 1
South Carolina
1 complaints
Frequently Asked Questions
What is the most common complaint against Total Customer Service, Inc.? ▼
The most common issue consumers report about Total Customer Service, Inc. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 24 complaints filed with the CFPB.
Are complaints against Total Customer Service, Inc. increasing or decreasing? ▼
Complaints against Total Customer Service, Inc. are rising. The company received 1 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Total Customer Service, Inc.'s reputation grade? ▼
Total Customer Service, Inc. has a reputation grade of B (score: 69.6/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Total Customer Service, Inc. respond to consumer complaints? ▼
Total Customer Service, Inc. has a 92% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Total Customer Service, Inc. operate? ▼
Total Customer Service, Inc. has received CFPB complaints from consumers in 12 states, with the most complaints from California (7 complaints).
What can I do if Total Customer Service, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Total Customer Service, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |