Total CFPB complaints
424
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 424 complaints
The Phoenix Recovery Group — Debt Collector Complaint Profile
CFPB complaint profile across 28 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about The Phoenix Recovery Group
- Attempts to collect debt not owed
Attempts to collect debt not owed
159 complaints
- Written notification about debt
Written notification about debt
64 complaints
- False statements or representation 59
False statements or representation
59 complaints
- Took or threatened to take negative or legal action 48
Took or threatened to take negative or legal action
48 complaints
- Disclosure verification of debt 18
Disclosure verification of debt
18 complaints
- Cont'd attempts collect debt not owed 16
Cont'd attempts collect debt not owed
16 complaints
F
Grade F · 46.0/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about The Phoenix Recovery Group?
The Phoenix Recovery Group has accumulated 424 total CFPB complaints across 28 states, with 110 filed in the most recent 12 months against 314 historical complaints before that window. The trailing-12-month volume represents 25.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 70% timely-response rate against a 23% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 28 states, led by Texas with 325 and Florida with 16, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 46.0/100 places The Phoenix Recovery Group in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
110
25.9% of total history
Rising ↑
States active
28
Distinct state filings
Timely response rate
70%
Within CFPB SLA window
Consumer disputes
23%
After company response
Reputation grade
F
46.0/100 composite
Response-quality profile
How The Phoenix Recovery Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 70.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 46.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 50.0%
Share of US states + territories with at least one filed complaint against this collector.
How does The Phoenix Recovery Group compare to its peers?
The Phoenix Recovery G… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed159 (%)
False statements or representation59 (%)
Took or threatened to take negative or legal action48 (%)
Written notification about debt64 (%)
Disclosure verification of debt18 (%)
Cont'd attempts collect debt not owed16 (%)
Communication tactics11 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 107 |
| False statements or representation | Attempted to collect wrong amount | 59 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 48 |
| Written notification about debt | Didn't receive enough information to verify debt | 45 |
| Attempts to collect debt not owed | Debt was result of identity theft | 27 |
| Attempts to collect debt not owed | Debt was paid | 25 |
| Written notification about debt | Didn't receive notice of right to dispute | 19 |
| Disclosure verification of debt | Not given enough info to verify debt | 18 |
| Cont'd attempts collect debt not owed | Debt is not mine | 16 |
| Communication tactics | Frequent or repeated calls | 11 |
Where do complaints against The Phoenix Recovery Group come from?
The states where consumers have filed the most CFPB complaints against The Phoenix Recovery Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against The Phoenix Recovery Group
Across 28 states with at least one filing
- Texas
Texas
325 complaints
- Florida 16
Florida
16 complaints
- Georgia 11
Georgia
11 complaints
- California 9
California
9 complaints
- Michigan 7
Michigan
7 complaints
- Illinois 5
Illinois
5 complaints
- Virginia 5
Virginia
5 complaints
- Colorado 5
Colorado
5 complaints
Frequently Asked Questions
What is the most common complaint against The Phoenix Recovery Group? ▼
The most common issue consumers report about The Phoenix Recovery Group is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 424 complaints filed with the CFPB.
Are complaints against The Phoenix Recovery Group increasing or decreasing? ▼
Complaints against The Phoenix Recovery Group are rising. The company received 110 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is The Phoenix Recovery Group's reputation grade? ▼
The Phoenix Recovery Group has a reputation grade of F (score: 46.0/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does The Phoenix Recovery Group respond to consumer complaints? ▼
The Phoenix Recovery Group has a 70% timely response rate to CFPB complaints. Consumers disputed the company's response in 23% of cases.
In how many states does The Phoenix Recovery Group operate? ▼
The Phoenix Recovery Group has received CFPB complaints from consumers in 28 states, with the most complaints from Texas (325 complaints).
What can I do if The Phoenix Recovery Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If The Phoenix Recovery Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |