Total CFPB complaints
1,155
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 1,155 complaints
The Outsource Group, Inc — Debt Collector Complaint Profile
CFPB complaint profile across 43 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about The Outsource Group, Inc
- Attempts to collect debt not owed
Attempts to collect debt not owed
511 complaints
- Written notification about debt
Written notification about debt
302 complaints
- Communication tactics 124
Communication tactics
124 complaints
- False statements or representation 97
False statements or representation
97 complaints
- Took or threatened to take negative or legal action 54
Took or threatened to take negative or legal action
54 complaints
F
Grade F · 48.5/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about The Outsource Group, Inc?
The Outsource Group, Inc has accumulated 1,155 total CFPB complaints across 43 states, with 114 filed in the most recent 12 months against 1,041 historical complaints before that window. The trailing-12-month volume represents 9.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 43 states, led by Texas with 202 and Florida with 189, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 48.5/100 places The Outsource Group, Inc in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
114
9.9% of total history
Rising ↑
States active
43
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
F
48.5/100 composite
Response-quality profile
How The Outsource Group, Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 76.8%
Share of US states + territories with at least one filed complaint against this collector.
How does The Outsource Group, Inc compare to its peers?
The Outsource Group, I… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed511 (%)
Written notification about debt302 (%)
False statements or representation97 (%)
Communication tactics124 (%)
Took or threatened to take negative or legal action54 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 267 |
| Written notification about debt | Didn't receive enough information to verify debt | 212 |
| Attempts to collect debt not owed | Debt was paid | 186 |
| False statements or representation | Attempted to collect wrong amount | 97 |
| Communication tactics | Frequent or repeated calls | 79 |
| Written notification about debt | Didn't receive notice of right to dispute | 74 |
| Attempts to collect debt not owed | Debt was result of identity theft | 58 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 54 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 45 |
| Written notification about debt | Notification didn't disclose it was an attempt to collect a debt | 16 |
Where do complaints against The Outsource Group, Inc come from?
The states where consumers have filed the most CFPB complaints against The Outsource Group, Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against The Outsource Group, Inc
Across 43 states with at least one filing
- Texas
Texas
202 complaints
- Florida
Florida
189 complaints
- North Carolina
North Carolina
120 complaints
- California
California
83 complaints
- South Carolina 65
South Carolina
65 complaints
- Georgia 55
Georgia
55 complaints
- Virginia 54
Virginia
54 complaints
- Missouri 41
Missouri
41 complaints
Frequently Asked Questions
What is the most common complaint against The Outsource Group, Inc? ▼
The most common issue consumers report about The Outsource Group, Inc is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,155 complaints filed with the CFPB.
Are complaints against The Outsource Group, Inc increasing or decreasing? ▼
Complaints against The Outsource Group, Inc are rising. The company received 114 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is The Outsource Group, Inc's reputation grade? ▼
The Outsource Group, Inc has a reputation grade of F (score: 48.5/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does The Outsource Group, Inc respond to consumer complaints? ▼
The Outsource Group, Inc has a 100% timely response rate to CFPB complaints.
In how many states does The Outsource Group, Inc operate? ▼
The Outsource Group, Inc has received CFPB complaints from consumers in 43 states, with the most complaints from Texas (202 complaints).
What can I do if The Outsource Group, Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If The Outsource Group, Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |