Total CFPB complaints
99
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 99 complaints
The J. G. Wentworth Company — Debt Collector Complaint Profile
CFPB complaint profile across 26 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about The J. G. Wentworth Company
- Didn't provide services promised
Didn't provide services promised
29 complaints
- Charged upfront or unexpected fees
Charged upfront or unexpected fees
14 complaints
- Problem with customer service
Problem with customer service
14 complaints
- Unauthorized withdrawals or charges
Unauthorized withdrawals or charges
12 complaints
- Confusing or missing disclosures 9
Confusing or missing disclosures
9 complaints
- Confusing or misleading advertising or marketing 7
Confusing or misleading advertising or marketing
7 complaints
D
Grade D · 53.4/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about The J. G. Wentworth Company?
The J. G. Wentworth Company has accumulated 99 total CFPB complaints across 26 states, with 76 filed in the most recent 12 months against 23 historical complaints before that window. The trailing-12-month volume represents 76.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Didn't provide services promised", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 26 states, led by Florida with 25 and New York with 11, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 53.4/100 places The J. G. Wentworth Company in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
76
76.8% of total history
Rising ↑
States active
26
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
D
53.4/100 composite
Response-quality profile
How The J. G. Wentworth Company performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 46.4%
Share of US states + territories with at least one filed complaint against this collector.
How does The J. G. Wentworth Company compare to its peers?
The J. G. Wentworth Co… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-03 2026-03
Top Consumer Issues
Didn't provide services promised29 (%)
Charged upfront or unexpected fees14 (%)
Problem with customer service14 (%)
Unauthorized withdrawals or charges12 (%)
Confusing or missing disclosures9 (%)
Confusing or misleading advertising or marketing7 (%)
False statements or representation4 (%)
Communication tactics2 (%)
Most common issue: Didn't provide services promised
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Didn't provide services promised | — | 29 |
| Charged upfront or unexpected fees | — | 14 |
| Problem with customer service | — | 14 |
| Unauthorized withdrawals or charges | — | 12 |
| Confusing or missing disclosures | — | 9 |
| Confusing or misleading advertising or marketing | — | 7 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Communication tactics | Frequent or repeated calls | 2 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 1 |
Where do complaints against The J. G. Wentworth Company come from?
The states where consumers have filed the most CFPB complaints against The J. G. Wentworth Company. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against The J. G. Wentworth Company
Across 26 states with at least one filing
- Florida
Florida
25 complaints
- New York
New York
11 complaints
- Texas 8
Texas
8 complaints
- California 8
California
8 complaints
- Michigan 5
Michigan
5 complaints
- Massachusetts 4
Massachusetts
4 complaints
- Louisiana 4
Louisiana
4 complaints
- Pennsylvania 4
Pennsylvania
4 complaints
Frequently Asked Questions
What is the most common complaint against The J. G. Wentworth Company? ▼
The most common issue consumers report about The J. G. Wentworth Company is "Didn't provide services promised". This is based on 99 complaints filed with the CFPB.
Are complaints against The J. G. Wentworth Company increasing or decreasing? ▼
Complaints against The J. G. Wentworth Company are rising. The company received 76 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is The J. G. Wentworth Company's reputation grade? ▼
The J. G. Wentworth Company has a reputation grade of D (score: 53.4/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does The J. G. Wentworth Company respond to consumer complaints? ▼
The J. G. Wentworth Company has a 100% timely response rate to CFPB complaints.
In how many states does The J. G. Wentworth Company operate? ▼
The J. G. Wentworth Company has received CFPB complaints from consumers in 26 states, with the most complaints from Florida (25 complaints).
What can I do if The J. G. Wentworth Company is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If The J. G. Wentworth Company violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |