Total CFPB complaints
27
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 27 complaints
The Collection Connection — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about The Collection Connection
- Attempts to collect debt not owed
Attempts to collect debt not owed
10 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
7 complaints
- False statements or representation
False statements or representation
4 complaints
- Disclosure verification of debt 2
Disclosure verification of debt
2 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
C
Grade C · 61.3/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about The Collection Connection?
The Collection Connection has accumulated 27 total CFPB complaints across 6 states, with 0 filed in the most recent 12 months against 27 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 81% timely-response rate against a 17% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by California with 19 and Texas with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.3/100 places The Collection Connection in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
6
Distinct state filings
Timely response rate
81%
Within CFPB SLA window
Consumer disputes
17%
After company response
Reputation grade
C
61.3/100 composite
Response-quality profile
How The Collection Connection performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 81.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 33.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does The Collection Connection compare to its peers?
The Collection Connect… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-01 2022-08
Top Consumer Issues
Cont'd attempts collect debt not owed7 (%)
False statements or representation4 (%)
Attempts to collect debt not owed10 (%)
Disclosure verification of debt2 (%)
Took or threatened to take negative or legal action1 (%)
Threatened to contact someone or share information improperly1 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 5 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Attempts to collect debt not owed | Debt was result of identity theft | 4 |
| Attempts to collect debt not owed | Debt is not yours | 4 |
| Cont'd attempts collect debt not owed | Debt was paid | 2 |
| Disclosure verification of debt | Not given enough info to verify debt | 2 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Threatened to contact someone or share information improperly | Contacted your employer | 1 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
Where do complaints against The Collection Connection come from?
The states where consumers have filed the most CFPB complaints against The Collection Connection. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against The Collection Connection
Across 6 states with at least one filing
- California
California
19 complaints
- Texas 2
Texas
2 complaints
- Pennsylvania 2
Pennsylvania
2 complaints
- Nevada 2
Nevada
2 complaints
- Missouri 1
Missouri
1 complaints
- Virginia 1
Virginia
1 complaints
Frequently Asked Questions
What is the most common complaint against The Collection Connection? ▼
The most common issue consumers report about The Collection Connection is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 27 complaints filed with the CFPB.
Are complaints against The Collection Connection increasing or decreasing? ▼
Complaints against The Collection Connection have been stable. The company received 0 complaints in the last 12 months.
What is The Collection Connection's reputation grade? ▼
The Collection Connection has a reputation grade of C (score: 61.3/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does The Collection Connection respond to consumer complaints? ▼
The Collection Connection has a 81% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.
In how many states does The Collection Connection operate? ▼
The Collection Connection has received CFPB complaints from consumers in 6 states, with the most complaints from California (19 complaints).
What can I do if The Collection Connection is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If The Collection Connection violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |