This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 2,558 complaints

The CMI Group, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 52 states, reputation grade D.

Complaints by issue type

What consumers report about The CMI Group, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 58.3/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: The CMI Group, Inc. ranks ahead of 36% of the 5,283 collectors PlainCollector grades - 64% keep a cleaner CFPB record, on 2,558 all-time complaints and a 100% timely-response rate.

36th pct
reputation rank of 5,283 graded collectors
2,558
CFPB complaints, all-time
100%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about The CMI Group, Inc.?

The CMI Group, Inc. has accumulated 2,558 total CFPB complaints across 52 states, with 0 filed in the most recent 12 months against 2,558 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 100% timely-response rate against a 8% consumer-dispute-after-response rate.

Complaints have been recorded across 52 states, led by Texas with 417 and Florida with 290. Normalized against the full CFPB collector database, the reputation score of 58.3/100 places The CMI Group, Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

2,558

high-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

52

nationwide footprint

Timely response rate

100%

excellent band

Consumer disputes

8%

low (vertical avg ~19%)

Reputation grade

D

58.3/100 composite

How does The CMI Group, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

58 36th percentile higher than 36% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

The CMI Group, Inc. versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 8.5%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 92.9%

Share of US states + territories with at least one filed complaint against this collector.

How does The CMI Group, Inc. compare to its peers?

How does The CMI Group, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
The CMI Group, Inc. National average
Complaints (last 12 mo)lower is better
0
784
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
8%
17%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 1,157
Written notification about debt - 504
Cont'd attempts collect debt not owed - 397
False statements or representation - 137
Communication tactics - 127
Disclosure verification of debt - 120
Took or threatened to take negative or legal action - 87
Improper contact or sharing of info - 11
Threatened to contact someone or share information improperly - 8
Electronic communications - 6

Where do complaints against The CMI Group, Inc. come from?

The CMI Group, Inc.'s own per-state count, not a national baseline.

Top states by complaints against The CMI Group, Inc.

Across 52 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if The CMI Group, Inc. contacts you

A grade of D signals how The CMI Group, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really The CMI Group, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how The CMI Group, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against The CMI Group, Inc.? ▼

The most common issue consumers report about The CMI Group, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 2,558 complaints filed with the CFPB.

Are complaints against The CMI Group, Inc. increasing or decreasing? ▼

Complaints against The CMI Group, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is The CMI Group, Inc.'s reputation grade? ▼

The CMI Group, Inc. has a reputation grade of D (score: 58.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does The CMI Group, Inc. respond to consumer complaints? ▼

The CMI Group, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.

In how many states does The CMI Group, Inc. operate? ▼

The CMI Group, Inc. has received CFPB complaints from consumers in 52 states, with the most complaints from Texas (417 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.