This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 29 complaints

The Cherrington Firm PLLC - Debt Collector Complaint Profile

CFPB complaint profile across 4 states, reputation grade F.

Complaints by issue type

What consumers report about The Cherrington Firm PLLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 47.2/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: The Cherrington Firm PLLC ranks ahead of 10% of the 5,283 collectors PlainCollector grades - 90% keep a cleaner CFPB record, on 29 all-time complaints and a 45% timely-response rate.

10th pct
reputation rank of 5,283 graded collectors
29
CFPB complaints, all-time
45%
answered inside the CFPB window
5
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about The Cherrington Firm PLLC?

The Cherrington Firm PLLC has accumulated 29 total CFPB complaints across 4 states, with 5 filed in the most recent 12 months against 24 historical complaints before that window. The trailing-12-month volume represents 17.2% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 45% timely-response rate against a 20% consumer-dispute-after-response rate.

Complaints have been recorded across 4 states, led by Utah with 24 and South Carolina with 2. Normalized against the full CFPB collector database, the reputation score of 47.2/100 places The Cherrington Firm PLLC in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

29

low-volume (CCDB)

Last 12 months

5

17.2% of all-time complaints

Falling ↓

States active

4

limited footprint

Timely response rate

45%

below sla band

Consumer disputes

20%

elevated (vertical avg ~19%)

Reputation grade

F

47.2/100 composite

How does The Cherrington Firm PLLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

47 Bottom 10% higher than 10% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). This entry sits in this band. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

The Cherrington Firm PLLC versus the debt-collection vertical average.

Timely response within SLA 44.8%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 20.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 7.1%

Share of US states + territories with at least one filed complaint against this collector.

How does The Cherrington Firm PLLC compare to its peers?

How does The Cherrington Firm PLLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
The Cherrington Firm P… National average
Complaints (last 12 mo)lower is better
5
1
268
Timely-response ratehigher is better
45%
100%
91%
Consumer-dispute ratelower is better
20%
56%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-07 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 9
Took or threatened to take negative or legal action - 6
False statements or representation - 5
Threatened to contact someone or share information improperly - 3
Communication tactics - 2
Cont'd attempts collect debt not owed - 2
Written notification about debt - 1
Disclosure verification of debt - 1

Where do complaints against The Cherrington Firm PLLC come from?

The Cherrington Firm PLLC's own per-state count, not a national baseline.

Top states by complaints against The Cherrington Firm PLLC

Across 4 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if The Cherrington Firm PLLC contacts you

A grade of F signals how The Cherrington Firm PLLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really The Cherrington Firm PLLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how The Cherrington Firm PLLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against The Cherrington Firm PLLC? ▼

The most common issue consumers report about The Cherrington Firm PLLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 29 complaints filed with the CFPB.

Are complaints against The Cherrington Firm PLLC increasing or decreasing? ▼

Complaints against The Cherrington Firm PLLC are falling. The company received 5 complaints in the last 12 months, showing improvement over prior periods.

What is The Cherrington Firm PLLC's reputation grade? ▼

The Cherrington Firm PLLC has a reputation grade of F (score: 47.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does The Cherrington Firm PLLC respond to consumer complaints? ▼

The Cherrington Firm PLLC has a 45% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.

In how many states does The Cherrington Firm PLLC operate? ▼

The Cherrington Firm PLLC has received CFPB complaints from consumers in 4 states, with the most complaints from Utah (24 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.