Total CFPB complaints
29
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 29 complaints
The Cherrington Firm PLLC — Debt Collector Complaint Profile
CFPB complaint profile across 4 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about The Cherrington Firm PLLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
9 complaints
- False statements or representation
False statements or representation
5 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
4 complaints
- Cont'd attempts collect debt not owed 2
Cont'd attempts collect debt not owed
2 complaints
- Threatened to contact someone or share information improperly 2
Threatened to contact someone or share information improperly
2 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
F
Grade F · 47.2/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about The Cherrington Firm PLLC?
The Cherrington Firm PLLC has accumulated 29 total CFPB complaints across 4 states, with 6 filed in the most recent 12 months against 23 historical complaints before that window. The trailing-12-month volume represents 20.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 45% timely-response rate against a 20% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 4 states, led by Utah with 24 and South Carolina with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 47.2/100 places The Cherrington Firm PLLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
6
20.7% of total history
Rising ↑
States active
4
Distinct state filings
Timely response rate
45%
Within CFPB SLA window
Consumer disputes
20%
After company response
Reputation grade
F
47.2/100 composite
Response-quality profile
How The Cherrington Firm PLLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 44.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 40.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 7.1%
Share of US states + territories with at least one filed complaint against this collector.
How does The Cherrington Firm PLLC compare to its peers?
The Cherrington Firm P… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-05 2026-01
Top Consumer Issues
Attempts to collect debt not owed9 (%)
False statements or representation5 (%)
Took or threatened to take negative or legal action4 (%)
Cont'd attempts collect debt not owed2 (%)
Disclosure verification of debt1 (%)
Threatened to contact someone or share information improperly2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 5 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 2 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
| Threatened to contact someone or share information improperly | Contacted you after you asked them to stop | 1 |
Where do complaints against The Cherrington Firm PLLC come from?
The states where consumers have filed the most CFPB complaints against The Cherrington Firm PLLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against The Cherrington Firm PLLC
Across 4 states with at least one filing
- Utah
Utah
24 complaints
- South Carolina 2
South Carolina
2 complaints
- Michigan 1
Michigan
1 complaints
- Colorado 1
Colorado
1 complaints
Frequently Asked Questions
What is the most common complaint against The Cherrington Firm PLLC? ▼
The most common issue consumers report about The Cherrington Firm PLLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 29 complaints filed with the CFPB.
Are complaints against The Cherrington Firm PLLC increasing or decreasing? ▼
Complaints against The Cherrington Firm PLLC are rising. The company received 6 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is The Cherrington Firm PLLC's reputation grade? ▼
The Cherrington Firm PLLC has a reputation grade of F (score: 47.2/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does The Cherrington Firm PLLC respond to consumer complaints? ▼
The Cherrington Firm PLLC has a 45% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.
In how many states does The Cherrington Firm PLLC operate? ▼
The Cherrington Firm PLLC has received CFPB complaints from consumers in 4 states, with the most complaints from Utah (24 complaints).
What can I do if The Cherrington Firm PLLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If The Cherrington Firm PLLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |