Total CFPB complaints
162
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 162 complaints
Terrill Outsourcing Group — Debt Collector Complaint Profile
CFPB complaint profile across 39 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Terrill Outsourcing Group
- Communication tactics
Communication tactics
57 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
37 complaints
- Written notification about debt 22
Written notification about debt
22 complaints
- Cont'd attempts collect debt not owed 8
Cont'd attempts collect debt not owed
8 complaints
- Threatened to contact someone or share information improperly 6
Threatened to contact someone or share information improperly
6 complaints
C
Grade C · 59.9/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Terrill Outsourcing Group?
Terrill Outsourcing Group has accumulated 162 total CFPB complaints across 39 states, with 18 filed in the most recent 12 months against 144 historical complaints before that window. The trailing-12-month volume represents 11.1% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 15% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 39 states, led by Texas with 17 and Georgia with 16, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 59.9/100 places Terrill Outsourcing Group in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
18
11.1% of total history
Rising ↑
States active
39
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
15%
After company response
Reputation grade
C
59.9/100 composite
Response-quality profile
How Terrill Outsourcing Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 97.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 30.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 69.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Terrill Outsourcing Group compare to its peers?
Terrill Outsourcing Gr… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-06 2026-02
Top Consumer Issues
Communication tactics57 (%)
Attempts to collect debt not owed37 (%)
Written notification about debt22 (%)
Cont'd attempts collect debt not owed8 (%)
Threatened to contact someone or share information improperly6 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 30 |
| Attempts to collect debt not owed | Debt is not yours | 26 |
| Written notification about debt | Didn't receive enough information to verify debt | 16 |
| Communication tactics | Used obscene, profane, or other abusive language | 14 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 13 |
| Cont'd attempts collect debt not owed | Debt is not mine | 8 |
| Attempts to collect debt not owed | Debt was result of identity theft | 7 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 6 |
| Written notification about debt | Didn't receive notice of right to dispute | 6 |
| Attempts to collect debt not owed | Debt was paid | 4 |
Where do complaints against Terrill Outsourcing Group come from?
The states where consumers have filed the most CFPB complaints against Terrill Outsourcing Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Terrill Outsourcing Group
Across 39 states with at least one filing
- Texas
Texas
17 complaints
- Georgia
Georgia
16 complaints
- California
California
13 complaints
- Florida
Florida
13 complaints
- Illinois
Illinois
10 complaints
- New York
New York
8 complaints
- Missouri
Missouri
7 complaints
- Virginia
Virginia
7 complaints
Frequently Asked Questions
What is the most common complaint against Terrill Outsourcing Group? ▼
The most common issue consumers report about Terrill Outsourcing Group is "Communication tactics", specifically "Frequent or repeated calls". This is based on 162 complaints filed with the CFPB.
Are complaints against Terrill Outsourcing Group increasing or decreasing? ▼
Complaints against Terrill Outsourcing Group are rising. The company received 18 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Terrill Outsourcing Group's reputation grade? ▼
Terrill Outsourcing Group has a reputation grade of C (score: 59.9/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Terrill Outsourcing Group respond to consumer complaints? ▼
Terrill Outsourcing Group has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.
In how many states does Terrill Outsourcing Group operate? ▼
Terrill Outsourcing Group has received CFPB complaints from consumers in 39 states, with the most complaints from Texas (17 complaints).
What can I do if Terrill Outsourcing Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Terrill Outsourcing Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |