This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 3,255 complaints

TD Bank US Holding Company - Debt Collector Complaint Profile

CFPB complaint profile across 53 states, reputation grade D.

Complaints by issue type

What consumers report about TD Bank US Holding Company

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record td-bank-us-holding-company TD Bank US Holding Company

Grade D · 3,255 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #52 · compose #203

  • VOL 3,255
  • GRADE D
  • 12MO 1,069
  • STATES 53
  • TIMELY 100%
  • DISPUTE 17%
  • ISSUE Attempts to collect debt n…
  • RANK #52
  • COMPOSE #203

Volume peers

Nearest volume peer: NRA Group, LLC (3,290 complaints)

Source Receivables Management LLCSource Receivables Managemen…3,173TD Bank US Holding Company (this)TD Bank US Holding Company (…3,255NRA Group, LLCNRA Group, LLC3,290HCFS Healthcare Financial Services of TeamHealthHCFS Healthcare Financial Se…3,327Ability Recovery Services, LLCAbility Recovery Services, L…3,330
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

TD Bank US Holding Company's 3,255 CFPB complaints sit next to NRA Group, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 3,255 complaints break down

Every complaint issue type on record for TD Bank US Holding Company, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
53.9/100
TD Bank US Holding Company

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
3,255
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
17%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Steady monthly series

California is the plurality state for TD Bank US Holding Company (17.8%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
California 17.8%
Mid-band (15–30%) · 53 states with ≥1 filing
Even monthly load
Peak under 8%
Highest month 2025-08 at 7.3% (3,045 filings)
Corpus ranks
#52 volume
#203 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does TD Bank US Holding Company compare to its peers?

How does TD BANK US HOLDING COMPANY compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
TD BANK US HOLDING COMPANY National average
Complaints (last 12 mo)lower is better
1,069
1,108
268
Timely-response ratehigher is better
100%
97%
91%
Consumer-dispute ratelower is better
17%
19%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy TD Bank US Holding Company a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 92%94%96%98%100%102% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) TD Bank US Holding Company vs. 8 similar-volume peers, by response speed and dispute rate TD Bank US Holding CompanyNRA Group, LLCHCFS Healthcare Financial Services of TeamHealthAbility Recovery Services, LLCSource Receivables Management LLCCapio Partners, LLCONLINE Information Services, Inc.Commonwealth Financial Systems, Inc.BARCLAYS BANK DELAWARE
Source: CFPB Consumer Complaint Database

TD Bank US Holding Company's complaint volume in context

TD Bank US Holding Company vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

3,255 Top 1% higher than 99% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. TD Bank US Holding Company 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2024-04 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
1,355
Took or threatened to take negative or legal action
742
Written notification about debt
378
False statements or representation
339
Communication tactics
204
Cont'd attempts collect debt not owed
115
Disclosure verification of debt
44
Threatened to contact someone or share information improperly
38
Improper contact or sharing of info
16
Taking/threatening an illegal action
14

Where do complaints against TD Bank US Holding Company come from?

TD Bank US Holding Company's own per-state count, not a national baseline.

Top states by complaints against TD Bank US Holding Company

Across 53 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for TD Bank US Holding Company: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 3,255.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 100%.

4 peers

Know your rights before responding to TD Bank US Holding Company: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.