Total CFPB complaints
13
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 13 complaints
Superior Adjustment, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Superior Adjustment, Inc.
- Disclosure verification of debt
Disclosure verification of debt
3 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
2 complaints
- False statements or representation
False statements or representation
2 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- Communication tactics
Communication tactics
2 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
B
Grade B · 69.6/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Superior Adjustment, Inc.?
Superior Adjustment, Inc. has accumulated 13 total CFPB complaints across 5 states, with 0 filed in the most recent 12 months against 13 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 92% timely-response rate against a 17% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by Michigan with 7 and Florida with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 69.6/100 places Superior Adjustment, Inc. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
5
Distinct state filings
Timely response rate
92%
Within CFPB SLA window
Consumer disputes
17%
After company response
Reputation grade
B
69.6/100 composite
Response-quality profile
How Superior Adjustment, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 92.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 33.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Superior Adjustment, Inc. compare to its peers?
Superior Adjustment, I… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-03 2019-08
Top Consumer Issues
Attempts to collect debt not owed2 (%)
Disclosure verification of debt3 (%)
False statements or representation2 (%)
Cont'd attempts collect debt not owed2 (%)
Took or threatened to take negative or legal action1 (%)
Communication tactics2 (%)
Taking/threatening an illegal action1 (%)
Most common issue: Attempts to collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was paid | 2 |
| Disclosure verification of debt | Not given enough info to verify debt | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
Where do complaints against Superior Adjustment, Inc. come from?
The states where consumers have filed the most CFPB complaints against Superior Adjustment, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Superior Adjustment, Inc.
Across 5 states with at least one filing
- Michigan
Michigan
7 complaints
- Florida 2
Florida
2 complaints
- Illinois 2
Illinois
2 complaints
- Georgia 1
Georgia
1 complaints
- North Dakota 1
North Dakota
1 complaints
Frequently Asked Questions
What is the most common complaint against Superior Adjustment, Inc.? ▼
The most common issue consumers report about Superior Adjustment, Inc. is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 13 complaints filed with the CFPB.
Are complaints against Superior Adjustment, Inc. increasing or decreasing? ▼
Complaints against Superior Adjustment, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Superior Adjustment, Inc.'s reputation grade? ▼
Superior Adjustment, Inc. has a reputation grade of B (score: 69.6/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Superior Adjustment, Inc. respond to consumer complaints? ▼
Superior Adjustment, Inc. has a 92% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.
In how many states does Superior Adjustment, Inc. operate? ▼
Superior Adjustment, Inc. has received CFPB complaints from consumers in 5 states, with the most complaints from Michigan (7 complaints).
What can I do if Superior Adjustment, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Superior Adjustment, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |