Total CFPB complaints
177
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 177 complaints
SUNTRUST BANKS, INC. — Debt Collector Complaint Profile
CFPB complaint profile across 30 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about SUNTRUST BANKS, INC.
- Attempts to collect debt not owed
Attempts to collect debt not owed
36 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
24 complaints
- Disclosure verification of debt
Disclosure verification of debt
23 complaints
- Communication tactics
Communication tactics
19 complaints
- False statements or representation 9
False statements or representation
9 complaints
- Written notification about debt 8
Written notification about debt
8 complaints
D
Grade D · 58.5/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about SUNTRUST BANKS, INC.?
SUNTRUST BANKS, INC. has accumulated 177 total CFPB complaints across 30 states, with 0 filed in the most recent 12 months against 177 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 99% timely-response rate against a 22% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 30 states, led by Florida with 35 and Georgia with 26, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.5/100 places SUNTRUST BANKS, INC. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
30
Distinct state filings
Timely response rate
99%
Within CFPB SLA window
Consumer disputes
22%
After company response
Reputation grade
D
58.5/100 composite
Response-quality profile
How SUNTRUST BANKS, INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 44.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 53.6%
Share of US states + territories with at least one filed complaint against this collector.
How does SUNTRUST BANKS, INC. compare to its peers?
SUNTRUST BANKS, INC. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-01 2020-02
Top Consumer Issues
Disclosure verification of debt23 (%)
Communication tactics19 (%)
Attempts to collect debt not owed36 (%)
Cont'd attempts collect debt not owed24 (%)
False statements or representation9 (%)
Written notification about debt8 (%)
Taking/threatening an illegal action7 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 23 |
| Communication tactics | Frequent or repeated calls | 19 |
| Attempts to collect debt not owed | Debt is not yours | 14 |
| Cont'd attempts collect debt not owed | Debt was paid | 14 |
| Attempts to collect debt not owed | Debt was paid | 13 |
| Cont'd attempts collect debt not owed | Debt is not mine | 10 |
| False statements or representation | Attempted to collect wrong amount | 9 |
| Attempts to collect debt not owed | Debt was result of identity theft | 9 |
| Written notification about debt | Didn't receive enough information to verify debt | 8 |
| Taking/threatening an illegal action | Seized/Attempted to seize property | 7 |
Where do complaints against SUNTRUST BANKS, INC. come from?
The states where consumers have filed the most CFPB complaints against SUNTRUST BANKS, INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against SUNTRUST BANKS, INC.
Across 30 states with at least one filing
- Florida
Florida
35 complaints
- Georgia
Georgia
26 complaints
- Virginia
Virginia
19 complaints
- California
California
15 complaints
- North Carolina 10
North Carolina
10 complaints
- Maryland 9
Maryland
9 complaints
- Tennessee 8
Tennessee
8 complaints
- Texas 8
Texas
8 complaints
Frequently Asked Questions
What is the most common complaint against SUNTRUST BANKS, INC.? ▼
The most common issue consumers report about SUNTRUST BANKS, INC. is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 177 complaints filed with the CFPB.
Are complaints against SUNTRUST BANKS, INC. increasing or decreasing? ▼
Complaints against SUNTRUST BANKS, INC. have been stable. The company received 0 complaints in the last 12 months.
What is SUNTRUST BANKS, INC.'s reputation grade? ▼
SUNTRUST BANKS, INC. has a reputation grade of D (score: 58.5/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does SUNTRUST BANKS, INC. respond to consumer complaints? ▼
SUNTRUST BANKS, INC. has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 22% of cases.
In how many states does SUNTRUST BANKS, INC. operate? ▼
SUNTRUST BANKS, INC. has received CFPB complaints from consumers in 30 states, with the most complaints from Florida (35 complaints).
What can I do if SUNTRUST BANKS, INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If SUNTRUST BANKS, INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |