Total CFPB complaints
94
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 94 complaints
Sunset Management, Inc — Debt Collector Complaint Profile
CFPB complaint profile across 7 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Sunset Management, Inc
- Attempts to collect debt not owed
Attempts to collect debt not owed
30 complaints
- Communication tactics
Communication tactics
24 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
23 complaints
- Threatened to contact someone or share information improperly 5
Threatened to contact someone or share information improperly
5 complaints
- False statements or representation 3
False statements or representation
3 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
C
Grade C · 62.5/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Sunset Management, Inc?
Sunset Management, Inc has accumulated 94 total CFPB complaints across 7 states, with 32 filed in the most recent 12 months against 62 historical complaints before that window. The trailing-12-month volume represents 34.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 14% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 7 states, led by Georgia with 62 and South Carolina with 27, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 62.5/100 places Sunset Management, Inc in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
32
34.0% of total history
Rising ↑
States active
7
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
14%
After company response
Reputation grade
C
62.5/100 composite
Response-quality profile
How Sunset Management, Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 28.6%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 12.5%
Share of US states + territories with at least one filed complaint against this collector.
How does Sunset Management, Inc compare to its peers?
Sunset Management, Inc National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2022-10 2026-03
Top Consumer Issues
Took or threatened to take negative or legal action23 (%)
Attempts to collect debt not owed30 (%)
Communication tactics24 (%)
Threatened to contact someone or share information improperly5 (%)
False statements or representation3 (%)
Written notification about debt2 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 19 |
| Attempts to collect debt not owed | Debt is not yours | 17 |
| Attempts to collect debt not owed | Debt was result of identity theft | 13 |
| Communication tactics | Frequent or repeated calls | 12 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 10 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 5 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 4 |
| False statements or representation | Attempted to collect wrong amount | 3 |
| Communication tactics | Called after sent written cease of comm | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
Where do complaints against Sunset Management, Inc come from?
The states where consumers have filed the most CFPB complaints against Sunset Management, Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Sunset Management, Inc
Across 7 states with at least one filing
- Georgia
Georgia
62 complaints
- South Carolina
South Carolina
27 complaints
- Washington 1
Washington
1 complaints
- Wyoming 1
Wyoming
1 complaints
- Texas 1
Texas
1 complaints
- Virginia 1
Virginia
1 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
Frequently Asked Questions
What is the most common complaint against Sunset Management, Inc? ▼
The most common issue consumers report about Sunset Management, Inc is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 94 complaints filed with the CFPB.
Are complaints against Sunset Management, Inc increasing or decreasing? ▼
Complaints against Sunset Management, Inc are rising. The company received 32 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Sunset Management, Inc's reputation grade? ▼
Sunset Management, Inc has a reputation grade of C (score: 62.5/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Sunset Management, Inc respond to consumer complaints? ▼
Sunset Management, Inc has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.
In how many states does Sunset Management, Inc operate? ▼
Sunset Management, Inc has received CFPB complaints from consumers in 7 states, with the most complaints from Georgia (62 complaints).
What can I do if Sunset Management, Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Sunset Management, Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |