Total CFPB complaints
23
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 23 complaints
Sunnova Energy Corporation — Debt Collector Complaint Profile
CFPB complaint profile across 14 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Sunnova Energy Corporation
- Attempts to collect debt not owed
Attempts to collect debt not owed
10 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
4 complaints
- Communication tactics 2
Communication tactics
2 complaints
- Confusing or missing disclosures 2
Confusing or missing disclosures
2 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- False statements or representation 1
False statements or representation
1 complaints
F
Grade F · 34.5/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Sunnova Energy Corporation?
Sunnova Energy Corporation has accumulated 23 total CFPB complaints across 14 states, with 15 filed in the most recent 12 months against 8 historical complaints before that window. The trailing-12-month volume represents 65.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 26% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 14 states, led by Maryland with 5 and California with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 34.5/100 places Sunnova Energy Corporation in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
15
65.2% of total history
Rising ↑
States active
14
Distinct state filings
Timely response rate
26%
Within CFPB SLA window
Reputation grade
F
34.5/100 composite
Response-quality profile
How Sunnova Energy Corporation performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 26.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 25.0%
Share of US states + territories with at least one filed complaint against this collector.
How does Sunnova Energy Corporation compare to its peers?
Sunnova Energy Corpora… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-02 2025-12
Top Consumer Issues
Attempts to collect debt not owed10 (%)
Took or threatened to take negative or legal action4 (%)
Communication tactics2 (%)
Confusing or missing disclosures2 (%)
Written notification about debt2 (%)
False statements or representation1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 8 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 2 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Confusing or missing disclosures | — | 2 |
| Written notification about debt | Notification didn't disclose it was an attempt to collect a debt | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Took or threatened to take negative or legal action | Sued you in a state where you do not live or did not sign for the debt | 1 |
Where do complaints against Sunnova Energy Corporation come from?
The states where consumers have filed the most CFPB complaints against Sunnova Energy Corporation. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Sunnova Energy Corporation
Across 14 states with at least one filing
- Maryland
Maryland
5 complaints
- California
California
5 complaints
- Colorado
Colorado
2 complaints
- Arizona 1
Arizona
1 complaints
- Puerto Rico 1
Puerto Rico
1 complaints
- Georgia 1
Georgia
1 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
- Massachusetts 1
Massachusetts
1 complaints
Frequently Asked Questions
What is the most common complaint against Sunnova Energy Corporation? ▼
The most common issue consumers report about Sunnova Energy Corporation is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 23 complaints filed with the CFPB.
Are complaints against Sunnova Energy Corporation increasing or decreasing? ▼
Complaints against Sunnova Energy Corporation are rising. The company received 15 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Sunnova Energy Corporation's reputation grade? ▼
Sunnova Energy Corporation has a reputation grade of F (score: 34.5/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Sunnova Energy Corporation respond to consumer complaints? ▼
Sunnova Energy Corporation has a 26% timely response rate to CFPB complaints.
In how many states does Sunnova Energy Corporation operate? ▼
Sunnova Energy Corporation has received CFPB complaints from consumers in 14 states, with the most complaints from Maryland (5 complaints).
What can I do if Sunnova Energy Corporation is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Sunnova Energy Corporation violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |