Total CFPB complaints
5
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 5 complaints
Sullivan & Terranova — Debt Collector Complaint Profile
CFPB complaint profile across 2 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Sullivan & Terranova
- Taking/threatening an illegal action
Taking/threatening an illegal action
3 complaints
- Communication tactics
Communication tactics
2 complaints
F
Grade F · 51.6/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Sullivan & Terranova?
Sullivan & Terranova has accumulated 5 total CFPB complaints across 2 states, with 0 filed in the most recent 12 months against 5 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Taking/threatening an illegal action", narrowing to "Sued where didn't live/sign for debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 40% timely-response rate against a 40% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 2 states, led by Oregon with 4 and Washington with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.6/100 places Sullivan & Terranova in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
2
Distinct state filings
Timely response rate
40%
Within CFPB SLA window
Consumer disputes
40%
After company response
Reputation grade
F
51.6/100 composite
Response-quality profile
How Sullivan & Terranova performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 40.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 80.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 3.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Sullivan & Terranova compare to its peers?
Sullivan & Terranova National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-04 2016-10
Top Consumer Issues
Taking/threatening an illegal action3 (%)
Communication tactics2 (%)
Most common issue: Taking/threatening an illegal action — Sued where didn't live/sign for debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Taking/threatening an illegal action | Sued where didn't live/sign for debt | 2 |
| Taking/threatening an illegal action | Attempted to/Collected exempt funds | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Communication tactics | Threatened to take legal action | 1 |
Where do complaints against Sullivan & Terranova come from?
The states where consumers have filed the most CFPB complaints against Sullivan & Terranova. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Sullivan & Terranova
Across 2 states with at least one filing
- Oregon
Oregon
4 complaints
- Washington 1
Washington
1 complaints
Frequently Asked Questions
What is the most common complaint against Sullivan & Terranova? ▼
The most common issue consumers report about Sullivan & Terranova is "Taking/threatening an illegal action", specifically "Sued where didn't live/sign for debt". This is based on 5 complaints filed with the CFPB.
Are complaints against Sullivan & Terranova increasing or decreasing? ▼
Complaints against Sullivan & Terranova have been stable. The company received 0 complaints in the last 12 months.
What is Sullivan & Terranova's reputation grade? ▼
Sullivan & Terranova has a reputation grade of F (score: 51.6/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Sullivan & Terranova respond to consumer complaints? ▼
Sullivan & Terranova has a 40% timely response rate to CFPB complaints. Consumers disputed the company's response in 40% of cases.
In how many states does Sullivan & Terranova operate? ▼
Sullivan & Terranova has received CFPB complaints from consumers in 2 states, with the most complaints from Oregon (4 complaints).
What can I do if Sullivan & Terranova is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Sullivan & Terranova violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |