Total CFPB complaints
16
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 16 complaints
Strauss Factor Laing & Lyons — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Strauss Factor Laing & Lyons
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
4 complaints
- False statements or representation
False statements or representation
4 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- Communication tactics 1
Communication tactics
1 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
B
Grade B · 75.4/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Strauss Factor Laing & Lyons?
Strauss Factor Laing & Lyons has accumulated 16 total CFPB complaints across 3 states, with 3 filed in the most recent 12 months against 13 historical complaints before that window. The trailing-12-month volume represents 18.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened to sue you for very old debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by Rhode Island with 14 and California with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 75.4/100 places Strauss Factor Laing & Lyons in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
3
18.8% of total history
Rising ↑
States active
3
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
75.4/100 composite
Response-quality profile
How Strauss Factor Laing & Lyons performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Strauss Factor Laing & Lyons compare to its peers?
Strauss Factor Laing &… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-04 2025-06
Top Consumer Issues
Took or threatened to take negative or legal action4 (%)
False statements or representation4 (%)
Cont'd attempts collect debt not owed2 (%)
Communication tactics1 (%)
Taking/threatening an illegal action1 (%)
Disclosure verification of debt1 (%)
Attempts to collect debt not owed1 (%)
Written notification about debt1 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 3 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| False statements or representation | Told you not to respond to a lawsuit they filed against you | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Communication tactics | Threatened to take legal action | 1 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 1 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
| Attempts to collect debt not owed | Debt was result of identity theft | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
Where do complaints against Strauss Factor Laing & Lyons come from?
The states where consumers have filed the most CFPB complaints against Strauss Factor Laing & Lyons. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Strauss Factor Laing & Lyons
Across 3 states with at least one filing
- Rhode Island
Rhode Island
14 complaints
- California 1
California
1 complaints
- Georgia 1
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against Strauss Factor Laing & Lyons? ▼
The most common issue consumers report about Strauss Factor Laing & Lyons is "Took or threatened to take negative or legal action", specifically "Threatened to sue you for very old debt". This is based on 16 complaints filed with the CFPB.
Are complaints against Strauss Factor Laing & Lyons increasing or decreasing? ▼
Complaints against Strauss Factor Laing & Lyons are rising. The company received 3 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Strauss Factor Laing & Lyons's reputation grade? ▼
Strauss Factor Laing & Lyons has a reputation grade of B (score: 75.4/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Strauss Factor Laing & Lyons respond to consumer complaints? ▼
Strauss Factor Laing & Lyons has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Strauss Factor Laing & Lyons operate? ▼
Strauss Factor Laing & Lyons has received CFPB complaints from consumers in 3 states, with the most complaints from Rhode Island (14 complaints).
What can I do if Strauss Factor Laing & Lyons is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Strauss Factor Laing & Lyons violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |