Total CFPB complaints
17
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 17 complaints
Stone Higgs & Drexler — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Stone Higgs & Drexler
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
9 complaints
- Taking/threatening an illegal action 2
Taking/threatening an illegal action
2 complaints
- Attempts to collect debt not owed 2
Attempts to collect debt not owed
2 complaints
- Disclosure verification of debt 2
Disclosure verification of debt
2 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
B
Grade B · 75.0/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Stone Higgs & Drexler?
Stone Higgs & Drexler has accumulated 17 total CFPB complaints across 5 states, with 3 filed in the most recent 12 months against 14 historical complaints before that window. The trailing-12-month volume represents 17.6% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened to sue you for very old debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by Tennessee with 13 and Georgia with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 75.0/100 places Stone Higgs & Drexler in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
3
17.6% of total history
Rising ↑
States active
5
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
75.0/100 composite
Response-quality profile
How Stone Higgs & Drexler performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Stone Higgs & Drexler compare to its peers?
Stone Higgs & Drexler National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-03 2025-12
Top Consumer Issues
Took or threatened to take negative or legal action9 (%)
Taking/threatening an illegal action2 (%)
Attempts to collect debt not owed2 (%)
False statements or representation1 (%)
Disclosure verification of debt2 (%)
Cont'd attempts collect debt not owed1 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 4 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 3 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 2 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
Where do complaints against Stone Higgs & Drexler come from?
The states where consumers have filed the most CFPB complaints against Stone Higgs & Drexler. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Stone Higgs & Drexler
Across 5 states with at least one filing
- Tennessee
Tennessee
13 complaints
- Georgia 1
Georgia
1 complaints
- Mississippi 1
Mississippi
1 complaints
- Alabama 1
Alabama
1 complaints
- Arkansas 1
Arkansas
1 complaints
Frequently Asked Questions
What is the most common complaint against Stone Higgs & Drexler? ▼
The most common issue consumers report about Stone Higgs & Drexler is "Took or threatened to take negative or legal action", specifically "Threatened to sue you for very old debt". This is based on 17 complaints filed with the CFPB.
Are complaints against Stone Higgs & Drexler increasing or decreasing? ▼
Complaints against Stone Higgs & Drexler are rising. The company received 3 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Stone Higgs & Drexler's reputation grade? ▼
Stone Higgs & Drexler has a reputation grade of B (score: 75.0/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Stone Higgs & Drexler respond to consumer complaints? ▼
Stone Higgs & Drexler has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Stone Higgs & Drexler operate? ▼
Stone Higgs & Drexler has received CFPB complaints from consumers in 5 states, with the most complaints from Tennessee (13 complaints).
What can I do if Stone Higgs & Drexler is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Stone Higgs & Drexler violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |