Total CFPB complaints
121
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 121 complaints
Steel River Systems, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 19 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Steel River Systems, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
61 complaints
- Written notification about debt 21
Written notification about debt
21 complaints
- Took or threatened to take negative or legal action 19
Took or threatened to take negative or legal action
19 complaints
- False statements or representation 12
False statements or representation
12 complaints
- Electronic communications 3
Electronic communications
3 complaints
D
Grade D · 52.9/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Steel River Systems, LLC?
Steel River Systems, LLC has accumulated 121 total CFPB complaints across 19 states, with 63 filed in the most recent 12 months against 58 historical complaints before that window. The trailing-12-month volume represents 52.1% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 19 states, led by Florida with 78 and Georgia with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 52.9/100 places Steel River Systems, LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
63
52.1% of total history
Rising ↑
States active
19
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
D
52.9/100 composite
Response-quality profile
How Steel River Systems, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 33.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Steel River Systems, LLC compare to its peers?
Steel River Systems, L… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-01 2026-03
Top Consumer Issues
Attempts to collect debt not owed61 (%)
Written notification about debt21 (%)
Took or threatened to take negative or legal action19 (%)
False statements or representation12 (%)
Electronic communications3 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 35 |
| Written notification about debt | Didn't receive enough information to verify debt | 17 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 17 |
| Attempts to collect debt not owed | Debt was result of identity theft | 14 |
| False statements or representation | Attempted to collect wrong amount | 12 |
| Attempts to collect debt not owed | Debt was paid | 8 |
| Written notification about debt | Didn't receive notice of right to dispute | 4 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 4 |
| Electronic communications | Frequent or repeated messages | 3 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 2 |
Where do complaints against Steel River Systems, LLC come from?
The states where consumers have filed the most CFPB complaints against Steel River Systems, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Steel River Systems, LLC
Across 19 states with at least one filing
- Florida
Florida
78 complaints
- Georgia 6
Georgia
6 complaints
- Texas 5
Texas
5 complaints
- Arizona 4
Arizona
4 complaints
- South Carolina 4
South Carolina
4 complaints
- Ohio 3
Ohio
3 complaints
- Illinois 3
Illinois
3 complaints
- New Jersey 2
New Jersey
2 complaints
Frequently Asked Questions
What is the most common complaint against Steel River Systems, LLC? ▼
The most common issue consumers report about Steel River Systems, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 121 complaints filed with the CFPB.
Are complaints against Steel River Systems, LLC increasing or decreasing? ▼
Complaints against Steel River Systems, LLC are rising. The company received 63 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Steel River Systems, LLC's reputation grade? ▼
Steel River Systems, LLC has a reputation grade of D (score: 52.9/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Steel River Systems, LLC respond to consumer complaints? ▼
Steel River Systems, LLC has a 100% timely response rate to CFPB complaints.
In how many states does Steel River Systems, LLC operate? ▼
Steel River Systems, LLC has received CFPB complaints from consumers in 19 states, with the most complaints from Florida (78 complaints).
What can I do if Steel River Systems, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Steel River Systems, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |