Total CFPB complaints
167
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 167 complaints
States Recovery Systems, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 29 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about States Recovery Systems, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
67 complaints
- Written notification about debt
Written notification about debt
31 complaints
- False statements or representation 16
False statements or representation
16 complaints
- Cont'd attempts collect debt not owed 11
Cont'd attempts collect debt not owed
11 complaints
- Took or threatened to take negative or legal action 8
Took or threatened to take negative or legal action
8 complaints
- Disclosure verification of debt 5
Disclosure verification of debt
5 complaints
D
Grade D · 58.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about States Recovery Systems, Inc.?
States Recovery Systems, Inc. has accumulated 167 total CFPB complaints across 29 states, with 37 filed in the most recent 12 months against 130 historical complaints before that window. The trailing-12-month volume represents 22.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 20% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 29 states, led by California with 84 and Texas with 12, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.6/100 places States Recovery Systems, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
37
22.2% of total history
Rising ↑
States active
29
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
20%
After company response
Reputation grade
D
58.6/100 composite
Response-quality profile
How States Recovery Systems, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 97.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 40.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 51.8%
Share of US states + territories with at least one filed complaint against this collector.
How does States Recovery Systems, Inc. compare to its peers?
States Recovery System… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-11 2026-02
Top Consumer Issues
Attempts to collect debt not owed67 (%)
Written notification about debt31 (%)
False statements or representation16 (%)
Cont'd attempts collect debt not owed11 (%)
Took or threatened to take negative or legal action8 (%)
Disclosure verification of debt5 (%)
Communication tactics5 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 41 |
| Written notification about debt | Didn't receive enough information to verify debt | 20 |
| Attempts to collect debt not owed | Debt was result of identity theft | 19 |
| False statements or representation | Attempted to collect wrong amount | 16 |
| Written notification about debt | Didn't receive notice of right to dispute | 11 |
| Cont'd attempts collect debt not owed | Debt is not mine | 11 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 8 |
| Attempts to collect debt not owed | Debt was paid | 7 |
| Disclosure verification of debt | Not given enough info to verify debt | 5 |
| Communication tactics | Frequent or repeated calls | 5 |
Where do complaints against States Recovery Systems, Inc. come from?
The states where consumers have filed the most CFPB complaints against States Recovery Systems, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against States Recovery Systems, Inc.
Across 29 states with at least one filing
- California
California
84 complaints
- Texas 12
Texas
12 complaints
- Georgia 6
Georgia
6 complaints
- North Carolina 6
North Carolina
6 complaints
- South Carolina 5
South Carolina
5 complaints
- Washington 5
Washington
5 complaints
- Nevada 5
Nevada
5 complaints
- Florida 4
Florida
4 complaints
Frequently Asked Questions
What is the most common complaint against States Recovery Systems, Inc.? ▼
The most common issue consumers report about States Recovery Systems, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 167 complaints filed with the CFPB.
Are complaints against States Recovery Systems, Inc. increasing or decreasing? ▼
Complaints against States Recovery Systems, Inc. are rising. The company received 37 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is States Recovery Systems, Inc.'s reputation grade? ▼
States Recovery Systems, Inc. has a reputation grade of D (score: 58.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does States Recovery Systems, Inc. respond to consumer complaints? ▼
States Recovery Systems, Inc. has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.
In how many states does States Recovery Systems, Inc. operate? ▼
States Recovery Systems, Inc. has received CFPB complaints from consumers in 29 states, with the most complaints from California (84 complaints).
What can I do if States Recovery Systems, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If States Recovery Systems, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |