Total CFPB complaints
91
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 91 complaints
STATE FARM BANK, FSB — Debt Collector Complaint Profile
CFPB complaint profile across 25 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about STATE FARM BANK, FSB
- Attempts to collect debt not owed
Attempts to collect debt not owed
49 complaints
- Cont'd attempts collect debt not owed 8
Cont'd attempts collect debt not owed
8 complaints
- Took or threatened to take negative or legal action 7
Took or threatened to take negative or legal action
7 complaints
- Written notification about debt 6
Written notification about debt
6 complaints
- False statements or representation 5
False statements or representation
5 complaints
- Disclosure verification of debt 4
Disclosure verification of debt
4 complaints
D
Grade D · 54.3/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about STATE FARM BANK, FSB?
STATE FARM BANK, FSB has accumulated 91 total CFPB complaints across 25 states, with 0 filed in the most recent 12 months against 91 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 48% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 25 states, led by Georgia with 14 and Delaware with 11, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.3/100 places STATE FARM BANK, FSB in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
25
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
48%
After company response
Reputation grade
D
54.3/100 composite
Response-quality profile
How STATE FARM BANK, FSB performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 95.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 44.6%
Share of US states + territories with at least one filed complaint against this collector.
How does STATE FARM BANK, FSB compare to its peers?
STATE FARM BANK, FSB National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-10 2021-04
Top Consumer Issues
Attempts to collect debt not owed49 (%)
Cont'd attempts collect debt not owed8 (%)
Written notification about debt6 (%)
False statements or representation5 (%)
Took or threatened to take negative or legal action7 (%)
Disclosure verification of debt4 (%)
Most common issue: Attempts to collect debt not owed — Debt was result of identity theft
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was result of identity theft | 28 |
| Attempts to collect debt not owed | Debt is not yours | 11 |
| Attempts to collect debt not owed | Debt was paid | 10 |
| Cont'd attempts collect debt not owed | Debt is not mine | 6 |
| Written notification about debt | Didn't receive enough information to verify debt | 6 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 4 |
| Disclosure verification of debt | Not given enough info to verify debt | 4 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 3 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 2 |
Where do complaints against STATE FARM BANK, FSB come from?
The states where consumers have filed the most CFPB complaints against STATE FARM BANK, FSB. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against STATE FARM BANK, FSB
Across 25 states with at least one filing
- Georgia
Georgia
14 complaints
- Delaware
Delaware
11 complaints
- Florida
Florida
9 complaints
- Texas
Texas
8 complaints
- California
California
7 complaints
- New York 4
New York
4 complaints
- Nevada 4
Nevada
4 complaints
- North Carolina 3
North Carolina
3 complaints
Frequently Asked Questions
What is the most common complaint against STATE FARM BANK, FSB? ▼
The most common issue consumers report about STATE FARM BANK, FSB is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 91 complaints filed with the CFPB.
Are complaints against STATE FARM BANK, FSB increasing or decreasing? ▼
Complaints against STATE FARM BANK, FSB have been stable. The company received 0 complaints in the last 12 months.
What is STATE FARM BANK, FSB's reputation grade? ▼
STATE FARM BANK, FSB has a reputation grade of D (score: 54.3/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does STATE FARM BANK, FSB respond to consumer complaints? ▼
STATE FARM BANK, FSB has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 48% of cases.
In how many states does STATE FARM BANK, FSB operate? ▼
STATE FARM BANK, FSB has received CFPB complaints from consumers in 25 states, with the most complaints from Georgia (14 complaints).
What can I do if STATE FARM BANK, FSB is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If STATE FARM BANK, FSB violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |