Total CFPB complaints
5
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 5 complaints
SSRM — Debt Collector Complaint Profile
CFPB complaint profile across 2 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about SSRM
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
- Communication tactics 1
Communication tactics
1 complaints
- False statements or representation 1
False statements or representation
1 complaints
F
Grade F · 42.8/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about SSRM?
SSRM has accumulated 5 total CFPB complaints across 2 states, with 4 filed in the most recent 12 months against 1 historical complaints before that window. The trailing-12-month volume represents 80.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 20% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 2 states, led by Louisiana with 4 and Mississippi with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 42.8/100 places SSRM in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
4
80.0% of total history
Rising ↑
States active
2
Distinct state filings
Timely response rate
20%
Within CFPB SLA window
Reputation grade
F
42.8/100 composite
Response-quality profile
How SSRM performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 20.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 3.6%
Share of US states + territories with at least one filed complaint against this collector.
How does SSRM compare to its peers?
SSRM National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-03 2025-12
Top Consumer Issues
Attempts to collect debt not owed3 (%)
Communication tactics1 (%)
False statements or representation1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Attempts to collect debt not owed | Debt was result of identity theft | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
Where do complaints against SSRM come from?
The states where consumers have filed the most CFPB complaints against SSRM. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against SSRM
Across 2 states with at least one filing
- Louisiana
Louisiana
4 complaints
- Mississippi 1
Mississippi
1 complaints
Frequently Asked Questions
What is the most common complaint against SSRM? ▼
The most common issue consumers report about SSRM is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 5 complaints filed with the CFPB.
Are complaints against SSRM increasing or decreasing? ▼
Complaints against SSRM are rising. The company received 4 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is SSRM's reputation grade? ▼
SSRM has a reputation grade of F (score: 42.8/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does SSRM respond to consumer complaints? ▼
SSRM has a 20% timely response rate to CFPB complaints.
In how many states does SSRM operate? ▼
SSRM has received CFPB complaints from consumers in 2 states, with the most complaints from Louisiana (4 complaints).
What can I do if SSRM is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If SSRM violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |