Total CFPB complaints
23
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 23 complaints
Springer Collections Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Springer Collections Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
10 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
6 complaints
- Communication tactics 2
Communication tactics
2 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
D
Grade D · 56.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Springer Collections Inc.?
Springer Collections Inc. has accumulated 23 total CFPB complaints across 6 states, with 0 filed in the most recent 12 months against 23 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 70% timely-response rate against a 22% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by Minnesota with 17 and Texas with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.6/100 places Springer Collections Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
6
Distinct state filings
Timely response rate
70%
Within CFPB SLA window
Consumer disputes
22%
After company response
Reputation grade
D
56.6/100 composite
Response-quality profile
How Springer Collections Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 69.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 44.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Springer Collections Inc. compare to its peers?
Springer Collections I… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-02 2021-04
Top Consumer Issues
Attempts to collect debt not owed10 (%)
Cont'd attempts collect debt not owed6 (%)
Communication tactics2 (%)
Took or threatened to take negative or legal action1 (%)
Disclosure verification of debt1 (%)
Threatened to contact someone or share information improperly1 (%)
Improper contact or sharing of info1 (%)
Taking/threatening an illegal action1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 8 |
| Cont'd attempts collect debt not owed | Debt is not mine | 4 |
| Communication tactics | Frequent or repeated calls | 2 |
| Cont'd attempts collect debt not owed | Debt was paid | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| Improper contact or sharing of info | Contacted me after I asked not to | 1 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 1 |
Where do complaints against Springer Collections Inc. come from?
The states where consumers have filed the most CFPB complaints against Springer Collections Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Springer Collections Inc.
Across 6 states with at least one filing
- Minnesota
Minnesota
17 complaints
- Texas 2
Texas
2 complaints
- Oregon 1
Oregon
1 complaints
- Ohio 1
Ohio
1 complaints
- Arizona 1
Arizona
1 complaints
- Wisconsin 1
Wisconsin
1 complaints
Frequently Asked Questions
What is the most common complaint against Springer Collections Inc.? ▼
The most common issue consumers report about Springer Collections Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 23 complaints filed with the CFPB.
Are complaints against Springer Collections Inc. increasing or decreasing? ▼
Complaints against Springer Collections Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Springer Collections Inc.'s reputation grade? ▼
Springer Collections Inc. has a reputation grade of D (score: 56.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Springer Collections Inc. respond to consumer complaints? ▼
Springer Collections Inc. has a 70% timely response rate to CFPB complaints. Consumers disputed the company's response in 22% of cases.
In how many states does Springer Collections Inc. operate? ▼
Springer Collections Inc. has received CFPB complaints from consumers in 6 states, with the most complaints from Minnesota (17 complaints).
What can I do if Springer Collections Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Springer Collections Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |